Major revision to Leap customer support rolled out this week.
Gone is the weird english voice and a more logical options menu Current bug is all times in the transaction list are 1 hour out |
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What's the story with the on-line problems? Tried twice to top up, but on both occassions recieved an e-mail the following morning telling me my top up was successfully refunded without any real explanation.
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Attachment 1438 Vs Attachment 1439 The first journey there was actually 8:57pm not 7:57pm The second one at 4:24am is the Harmonstown Bug not shown on the cards history All the Luas ones are out by an hour as well as you can see |
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Are they deliberately trying to make it as user unfriendly as possible and why weren't these shortcomings detected during the trial period? |
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Cards issued to replace Luas/IE cards does come with a letter which explains everything.
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I can now confirm online top ups now take no more than 24 hours
Topup in the evening and it will be there for collection first thing next day Bug at Harmonstown has been resolved |
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also is this the integrated ticketing I've heard so much about? seems to be just single use journey use of credit? no monthly/annual options? |
Anyway you can check your credit on-line? Went to a luas stop to add my first credit. Seem to go through ok but given that it's my first transaction of any kind I'll like to have it confirmed before I plan travelling with it.
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The application experienced unexpected problems completing your request. We're sorry for the inconvenience. Please try again later. |
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Hi,
I'm not sure if this has already been discussed, but can you top up the Leap card at an Irish Rail ticket machine? I've been using it fine on the buses since Christmas, and used it on the train today, but there isn't an option to top it up at the machines? There is just a 'rail only' card topup allowed? I put the leap in the card holder and tried to proceed, but it threw up a red warning screen. (which incidentally didn't disappear... did I break the machine?) There is no indication on any of the menu items that a Leap can be topped up. Am I missing something? |
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Colm and I have the unique ability to break the smartcard functionality on the ticket machines (it does require money...) . The equipment vendor rewrote part of the software to ensure the machine could recover. The trigger was akin to an Oceans 13 style slot machine routine a very weird sequence of steps which to our knowledge no passenger has been able to recreate. We expect that Irish Rail will have leap card top up, leap card top up collection and leap card sales from its machines sometime in February. The RUI test group are likely to be in the know as to where the trial machines are. A hidden feature on Irish Rail's system is that you can collect a top up made online by simply placing the card in the ticket machines cradle. With that in place, very few people noticed the fact online top up was not instantaneous as any attempt to check a cards balance was preceded by application of any outstanding top-ups. Luas in comparison will be some months before it can issue leap cards and do top-up collection from a ticket machine as neither feature was provided before on the Luas system |
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