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-   -   Enterprise today (http://www.railusers.ie/forum/showthread.php?t=10038)

EnterpriseUser 03-08-2009 13:33

Enterprise today
 
I took the 1030 Enterprise this morning. Very busy from Belfast with many more passengers at intermediate stations including an unscheduled stop at Malahide where we added another 80+ passengers. Despite this; wrong line working into Newry station and delays between Newry and Dundalk due to engineering works the train was only ten minutes late into Connolly. Full catering service available throughout the journey. Train well staffed and supervised. A credit to all concerned!

Thomas Ralph 03-08-2009 22:38

I was on the 2010 Belfast Central - Connolly, which was almost deserted. Catering was trolley only. Also came into the wrong platform at Newry; I think this has to do with the platform works there.

Mark Gleeson 04-08-2009 09:15

I wouldn't be giving out much praise, enterprise performance is woeful most of the time

Last Wednesday the 16:50 Dublin Belfast was a 3 coach 3CK, given the queue stretched the whole way from platform 2 across the concourse and out the front door into the rain, I somewhat doubt anyone in the queue will be quick to celebrate the enterprise service

This mornings 8:00 Belfast Dublin is currently 20 minutes late

Mark Hennessy 04-08-2009 09:49

Did a day trip to Belfast on Saturday, morning train was quite busy but punctual and afternoon return was pretty quiet and arrived bang on time in Connolly.

Most importantly, the seat reservations were there in the morning in Connolly, except almost everybody was ignoring them, "I can sit where I want" being the dominent attitude :(

Thomas Ralph 04-08-2009 09:59

Yeah, they really need someone policing the reservations there.

Jferb 05-08-2009 15:09

Travelled with Bus Éireann to Belfast last Friday evening. 24-hour hourly clock-face timetable. Zipped through the Port Tunnel, only stopping in Newry and Sprucefield, making it to Belfast in 2 hour 20 minutes. €15 single at Bus Áras.

I had briefly considered getting the Enterprise but I'm glad I quickly dismissed that idea..

irishsaint 05-08-2009 15:41

Quote:

Originally Posted by Mark Gleeson (Post 47783)
I wouldn't be giving out much praise, enterprise performance is woeful most of the time

Last Wednesday the 16:50 Dublin Belfast was a 3 coach 3CK, given the queue stretched the whole way from platform 2 across the concourse and out the front door into the rain, I somewhat doubt anyone in the queue will be quick to celebrate the enterprise service

This mornings 8:00 Belfast Dublin is currently 20 minutes late

Being a well seasoned Belfast - Dublin commuter, I agree with Mark here in general. Amazing thing is their published results (think the call it on time performance or something like that) is supposedly independently monitored. Anything that falls outside of either the punctuallity or reliability targets should entitle us to 10% of our next monthly season ticket. However, I have seen recently a 100% reliability service for a period (its something like the 15th -15th of a next month) and I specifically remember being stuck on a 3 carriage CAF train from belfast to dublin. On top of this, there was a trolly at the front of the train where we could get tea/coffee - which they had no problem serving if you went up to them (funny how on the enterprise for "Health and Safety" reasons they cant serve you unless your seated)!!
Anyway, Ken McKnight is the issue to such a poor service, he doesnt give a s**t about complaints. Not once has he ever responded to a complaint of mine or anyone I know who has complained with a solution, appology or even aknowledgement of poor service. Instead he replies on the offensive, attacking your comlpaint by trying to prove Translink were not at fault. What ever happened to Customer Service?

On the plus Side of things, Attn: anyone from Newry / Portadown / Belfast:

I discovered recently that the enterprise Conductors ticket machines issue tickets at a different (market) exchange rate to the ticket offices. So, it is actually cheaper to buy a weekly / Monthly ticket from the conductors on the train, paying in euro than it is to get a tax saver commuter ticket from Irish Rail!! Just a little tip if this credit crunch is hurting. (applies to NI - ROI routes only as far as I am aware they wont issue monthly tickets on the train from an ROI to ROI station)

Mark Gleeson 05-08-2009 16:28

Last two days have been 'fun'

http://www.railusers.ie/forum/showthread.php?t=10062
http://www.railusers.ie/forum/showthread.php?t=10055

Mark Gleeson 06-08-2009 09:12

Day 3 of problems, 8:00 from Belfast is 15 minutes late

Mark Gleeson 07-08-2009 09:35

Repeat performance again today, 14 minutes late

Mark Gleeson 08-08-2009 09:34

12 minutes late today

Mark Gleeson 13-08-2009 09:18

8:00 Belfast Dublin 16 minutes late this morning

Mark Gleeson 14-08-2009 15:47

14:10 Belfast Dublin 20 minutes late arriving Dublin, could impact the 16:50 service

Mark Gleeson 15-08-2009 15:07

12:30 Belfast Dublin - 15 minutes late
14:10 Belfast Dublin - 15 minutes late
20:10 Belfast Dublin - 15 minutes late

Mark Gleeson 17-08-2009 09:10

Ex Belfast
6:50 - on time
8:00 - 14 minutes late
10:30 - 12 minutes late
12:30 - 8 minutes late
14:10 - 6 minutes late
16:10 - 8 minutes late
18:10 - 3 minutes late
20:10 - 5 minutes late

Mark Gleeson 18-08-2009 08:05

Ex Belfast
6:50 - 7 minutes early
8:00 - 14 minutes late
10:30 - 18 minutes late
12:30 - 9 minutes late
14:10 - 14 minutes late
16:10 - on time
18:10 - 7 minutes late
20:10 -

Mark Gleeson 19-08-2009 08:14

Ex Belfast
6:50 - 2 minutes early
8:00 - 20 minutes late
10:30 - 17 minutes late
12:30 - 7 minutes late
14:10 - 13 minutes late
16:10 - 6 minutes late
18:10 - 4 minutes late
20:10 - 6 minutes late

Mark Gleeson 20-08-2009 08:08

Ex Belfast
6:50 - 6 minutes early
8:00 - 19 minutes late
10:30 - 8 minutes late
12:30 - on time
14:10 - 16 minutes late
16:10 - 3 minutes late
18:10 - 8 minutes late
20:10 - on time

Colm Moore 20-08-2009 08:18

Quote:

Originally Posted by Mark Gleeson (Post 48335)
6:50 - 6 minutes early

\o/

Mark Gleeson 21-08-2009 08:08

Ex Belfast
6:50 - 5 minutes early
8:00 - 21 minutes late
10:30 - 7 minutes late
12:30 - 8 minutes late
14:10 - 11 minutes late
16:10 - 2 minutes late
18:10 -
20:10 -


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