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-   -   Enterprise today (http://www.railusers.ie/forum/showthread.php?t=10038)

EnterpriseUser 03-08-2009 13:33

Enterprise today
 
I took the 1030 Enterprise this morning. Very busy from Belfast with many more passengers at intermediate stations including an unscheduled stop at Malahide where we added another 80+ passengers. Despite this; wrong line working into Newry station and delays between Newry and Dundalk due to engineering works the train was only ten minutes late into Connolly. Full catering service available throughout the journey. Train well staffed and supervised. A credit to all concerned!

Thomas Ralph 03-08-2009 22:38

I was on the 2010 Belfast Central - Connolly, which was almost deserted. Catering was trolley only. Also came into the wrong platform at Newry; I think this has to do with the platform works there.

Mark Gleeson 04-08-2009 09:15

I wouldn't be giving out much praise, enterprise performance is woeful most of the time

Last Wednesday the 16:50 Dublin Belfast was a 3 coach 3CK, given the queue stretched the whole way from platform 2 across the concourse and out the front door into the rain, I somewhat doubt anyone in the queue will be quick to celebrate the enterprise service

This mornings 8:00 Belfast Dublin is currently 20 minutes late

Mark Hennessy 04-08-2009 09:49

Did a day trip to Belfast on Saturday, morning train was quite busy but punctual and afternoon return was pretty quiet and arrived bang on time in Connolly.

Most importantly, the seat reservations were there in the morning in Connolly, except almost everybody was ignoring them, "I can sit where I want" being the dominent attitude :(

Thomas Ralph 04-08-2009 09:59

Yeah, they really need someone policing the reservations there.

Jferb 05-08-2009 15:09

Travelled with Bus Éireann to Belfast last Friday evening. 24-hour hourly clock-face timetable. Zipped through the Port Tunnel, only stopping in Newry and Sprucefield, making it to Belfast in 2 hour 20 minutes. €15 single at Bus Áras.

I had briefly considered getting the Enterprise but I'm glad I quickly dismissed that idea..

irishsaint 05-08-2009 15:41

Quote:

Originally Posted by Mark Gleeson (Post 47783)
I wouldn't be giving out much praise, enterprise performance is woeful most of the time

Last Wednesday the 16:50 Dublin Belfast was a 3 coach 3CK, given the queue stretched the whole way from platform 2 across the concourse and out the front door into the rain, I somewhat doubt anyone in the queue will be quick to celebrate the enterprise service

This mornings 8:00 Belfast Dublin is currently 20 minutes late

Being a well seasoned Belfast - Dublin commuter, I agree with Mark here in general. Amazing thing is their published results (think the call it on time performance or something like that) is supposedly independently monitored. Anything that falls outside of either the punctuallity or reliability targets should entitle us to 10% of our next monthly season ticket. However, I have seen recently a 100% reliability service for a period (its something like the 15th -15th of a next month) and I specifically remember being stuck on a 3 carriage CAF train from belfast to dublin. On top of this, there was a trolly at the front of the train where we could get tea/coffee - which they had no problem serving if you went up to them (funny how on the enterprise for "Health and Safety" reasons they cant serve you unless your seated)!!
Anyway, Ken McKnight is the issue to such a poor service, he doesnt give a s**t about complaints. Not once has he ever responded to a complaint of mine or anyone I know who has complained with a solution, appology or even aknowledgement of poor service. Instead he replies on the offensive, attacking your comlpaint by trying to prove Translink were not at fault. What ever happened to Customer Service?

On the plus Side of things, Attn: anyone from Newry / Portadown / Belfast:

I discovered recently that the enterprise Conductors ticket machines issue tickets at a different (market) exchange rate to the ticket offices. So, it is actually cheaper to buy a weekly / Monthly ticket from the conductors on the train, paying in euro than it is to get a tax saver commuter ticket from Irish Rail!! Just a little tip if this credit crunch is hurting. (applies to NI - ROI routes only as far as I am aware they wont issue monthly tickets on the train from an ROI to ROI station)

Mark Gleeson 05-08-2009 16:28

Last two days have been 'fun'

http://www.railusers.ie/forum/showthread.php?t=10062
http://www.railusers.ie/forum/showthread.php?t=10055

Mark Gleeson 06-08-2009 09:12

Day 3 of problems, 8:00 from Belfast is 15 minutes late

Mark Gleeson 07-08-2009 09:35

Repeat performance again today, 14 minutes late

Mark Gleeson 08-08-2009 09:34

12 minutes late today

Mark Gleeson 13-08-2009 09:18

8:00 Belfast Dublin 16 minutes late this morning

Mark Gleeson 14-08-2009 15:47

14:10 Belfast Dublin 20 minutes late arriving Dublin, could impact the 16:50 service

Mark Gleeson 15-08-2009 15:07

12:30 Belfast Dublin - 15 minutes late
14:10 Belfast Dublin - 15 minutes late
20:10 Belfast Dublin - 15 minutes late

Mark Gleeson 17-08-2009 09:10

Ex Belfast
6:50 - on time
8:00 - 14 minutes late
10:30 - 12 minutes late
12:30 - 8 minutes late
14:10 - 6 minutes late
16:10 - 8 minutes late
18:10 - 3 minutes late
20:10 - 5 minutes late

Mark Gleeson 18-08-2009 08:05

Ex Belfast
6:50 - 7 minutes early
8:00 - 14 minutes late
10:30 - 18 minutes late
12:30 - 9 minutes late
14:10 - 14 minutes late
16:10 - on time
18:10 - 7 minutes late
20:10 -

Mark Gleeson 19-08-2009 08:14

Ex Belfast
6:50 - 2 minutes early
8:00 - 20 minutes late
10:30 - 17 minutes late
12:30 - 7 minutes late
14:10 - 13 minutes late
16:10 - 6 minutes late
18:10 - 4 minutes late
20:10 - 6 minutes late

Mark Gleeson 20-08-2009 08:08

Ex Belfast
6:50 - 6 minutes early
8:00 - 19 minutes late
10:30 - 8 minutes late
12:30 - on time
14:10 - 16 minutes late
16:10 - 3 minutes late
18:10 - 8 minutes late
20:10 - on time

Colm Moore 20-08-2009 08:18

Quote:

Originally Posted by Mark Gleeson (Post 48335)
6:50 - 6 minutes early

\o/

Mark Gleeson 21-08-2009 08:08

Ex Belfast
6:50 - 5 minutes early
8:00 - 21 minutes late
10:30 - 7 minutes late
12:30 - 8 minutes late
14:10 - 11 minutes late
16:10 - 2 minutes late
18:10 -
20:10 -

Colm Moore 23-08-2009 08:08

Quote:

Originally Posted by Mark Gleeson (Post 48373)
Ex Belfast
6:50 - 5 minutes early
8:00 - 21 minutes late
10:30 - 7 minutes late
12:30 - 8 minutes late
14:10 - 11 minutes late
16:10 - 2 minutes late
18:10 -
20:10 -

Well, hmm, the 18:10 never made it.

Mark Gleeson 31-08-2009 16:06

Quote:

Enterprise - 1520 Dublin Connolly to Belfast Central 31-Aug-2009 16:52
Due to the partial line closure at Malahide the 1520 service from Dublin to Belfast will be delayed by 32 minutes.


Return to the top »


Enterprise - 1610 Belfast Central to Dublin Connolly 31-Aug-2009 16:47
Due to the partial line closure at Malahide the 1610 service from Belfast to Dublin will be delayed by 33 minutes.


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Enterprise - 1320 Dublin Connolly to Belfast Central 31-Aug-2009 16:03
Due to the partial line closure at Malahide the 1320 service from Dublin to Belfast will be delayed by 67 minutes.


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Enterprise - 1410 Belfast Central to Dublin Connolly 31-Aug-2009 14:45
Due to the partial line closure at Malahide the 1410 service from Belfast to Dublin will be delayed by 32 minutes.
This is why they need a third train, the 9:35 Connolly Belfast was 25 minutes late this morning as well

seamus kilcock 31-08-2009 17:33

Enterprise delays
 
This is why people ought to use the Bus.

Mark Gleeson 01-09-2009 17:02

And again

Quote:

ENTERPRISE NEWS
Enterprise - 1520 Dublin Connolly to Belfast central 1-Sep-2009 16:51
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1520 service from Dublin to Belfast will be delayed by 25 minutes.


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Enterprise - 1610 Belfast Central to Dublin Connolly 1-Sep-2009 16:40
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1610 service from Belfast to Dublin will be delayed by 19 minutes.


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Enterprise - 1410 Belfast Central to Dublin Connolly 1-Sep-2009 14:32
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1410 service from Belfast to Dublin will be delayed by 13 minutes.


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Mark Gleeson 01-09-2009 19:34

More
Quote:

Enterprise - 1650 Dublin Connolly to Belfast Central 1-Sep-2009 19:09
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1650 sevice from Dublin to Belfast will be delayed by 58 minutes.


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Enterprise - 1810 Belfast central to Dublin Connolly 1-Sep-2009 19:08
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1810 service from Belfast to Dublin will be delayed by 15 minutes.

Mark Gleeson 02-09-2009 13:43

And again

Quote:

Enterprise - 1100 Dublin Connolly to Belfast Central 2-Sep-2009 13:15
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1100 service from Dublin to Belfast will be delayed by 70 minutes.


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Mark Gleeson 02-09-2009 14:31

And again
Quote:

Enterprise - 1520 Dublin Connolly to Belfast Central 2-Sep-2009 15:28
Due to the partial line closure at Malahide and the bus substitution betwen Dublin/Drogheda the 1520 service from Dublin to Belfast will be delayed by 47 minutes.


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Enterprise - 1410 Belfast Central to Dublin Connolly 2-Sep-2009 14:48
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 1410 service from Belfast to Dublin will be delayed by 21 minutes.


Return to the top »

irishsaint 02-09-2009 14:53

New Enterprise Timetable
 
The Good news is that from Monday, a new emergency timetable will come into effect. The Department for Regional Transport (Conor Murphy) had to pass the new emergency timetable which was agreed over the weekend with IE and NIR. The Dept for Regional Transport passed this yesterday. I have been told that instead of 8, there will be 6 enterprise services in both directions. From dublin the 20:45 is being cancelled. I dont know the other service nor do I know which 2 from belfast are being cancelled. The 16:50 from dublin will be timetabled to leave drogheda at 18:25 and the 19:00 from dublin will be timetabled to leave drogheda at 20:25. As for the other amendments, I do not know. All refuelling, water checks and toilet drainage will be done in belfast.

Mark Gleeson 02-09-2009 16:06

It keeps getting worse

Quote:

Enterprise - 1320 Dublin Connolly to Belfast Central 2-Sep-2009 15:28
Due to the partial line closure at Malahide and the bus substitution betwen Dublin/Drogheda the 1320 service from Dublin to Belfast will be delayed by 47 minutes.

James Shields 02-09-2009 21:46

Quote:

Originally Posted by irishsaint (Post 49045)
The Good news is that from Monday, a new emergency timetable will come into effect....... I have been told that instead of 8, there will be 6 enterprise services in both directions.

Not sure I agree that less trains is good news. Especially when there is stock available that could be pressed into service.

Mark Gleeson 03-09-2009 08:25

And it continues

Quote:

Enterprise - 0735 Dublin Connolly to Belfast Central 3-Sep-2009 9:12
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 0735 service from Dublin to Belfast will be delayed by 25 minutes.


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Enterprise - 0800 Belfast Central to Dublin Connolly 3-Sep-2009 7:57
Due to operational reasons the 0800 service from Belfast to Dublin will call additionally at Lisburn and Lurgan this morning only, Thursday 3rd September.


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irishsaint 03-09-2009 08:32

Quote:

Originally Posted by James Shields (Post 49063)
Not sure I agree that less trains is good news. Especially when there is stock available that could be pressed into service.

Well it should enable me to get home before 11:00pm (if that means cutting 2 trains a day, then i'd glady accept)....

Also, I was miss informed about the Departement for Regional development passing the emergency timetable. this is not the case, apparently Conor Murphy does not want to cut services.... so we have to wait and see but an Irish Rail official said that they expect the new emergency enterprise timetable to be published on their web site today

Oh and the second train service that will be cancelled, is both the 1:20 and 3:20 which will be merged. Dont know its dept. time though as of yet.

Mark Gleeson 03-09-2009 08:42

There is no reason to cut services, if they do it will cause chaos within Northern Ireland as all the connections will go crazy and Newry suffers quite badly. For Dundalk commuters it means an even worse off peak service

They need 1 extra train set to make the service work, there are 3 available and it is Irish Rail's responsibility to to provide a train set, NIR are meeting their obligation of 2

Mark Gleeson 03-09-2009 10:19

yet more

Quote:

Enetrprise - 0935 Dublin Connolly to Belfast central 3-Sep-2009 11:12
Due to the partial line closure at Malahide and the bus substitution between Dublin/Drogheda the 0935 service from Dublin to Belfast will be delayed by 25 minutes.

irishsaint 03-09-2009 11:05

Quote:

Originally Posted by Mark Gleeson (Post 49082)
There is no reason to cut services, if they do it will cause chaos within Northern Ireland as all the connections will go crazy and Newry suffers quite badly. For Dundalk commuters it means an even worse off peak service

They need 1 extra train set to make the service work, there are 3 available and it is Irish Rail's responsibility to to provide a train set, NIR are meeting their obligation of 2

Newry gets 12 trains to Belfast a day, all they are talking about is getting rid of the 22:00 and amalgamiting the 14:30 and 16:30 into one service and dundalk has additional services it never had now with the ie emergency timetable. I have no problem for the temporary timetable to exist as planned.

On the train front, nir are not meeting responsability. both ie and nir have train sets available and equipped exactly for scenarios like this, the IE trains (except for 2 loco's in belfast by chance which were at sume rail event - these are not equipped with NI rail signal equipment) are all south of the viaduct so its up to nir to kick into contingency mode (they havn't).....

as i said before, leaving central at 06:50 every monring and not having a clue what time you will get home at, be it 22:00 or 23:00 is just not sustainable and it seems very unlikly that nir or ie will provide extra trains for the service to make it work, so then the alternative is to chop it temporarily. As a temporary messaure, I endorse it.

Mickey H 03-09-2009 13:13

The two locomotives that were in Belfast were there to be fitted with NIR signal equipment and at least one of them has been used on the Enterprise. Translink have recently withdrawn their only mk2 set and only have one or two 3 coach CAF trains spare Monday to Friday which would be used in the first instance to maintian their local timetable

Mark Gleeson 03-09-2009 13:15

The ball is in IE's court to provide the 3rd set

Charlie Hungerford 03-09-2009 13:26

Quote:

Originally Posted by Mark Gleeson (Post 49100)
The ball is in IE's court to provide the 3rd set

I'm afraid that they've actually just cut services instead. This is the new timetable:

Quote:

0735 0930 1255 1515 1720 1935 from Dublin

0650 0800 1105 1410 1615 1840 from Belfast
Once again, Dick Fearn and IE have gone for the easiest route out: screw the passengers. They have two perfectly good MK3 sets in Dundalk and enough locos to run the 3rd set. But that would have been too much effort.

irishsaint 03-09-2009 13:33

Quote:

Originally Posted by Mark Gleeson (Post 49100)
The ball is in IE's court to provide the 3rd set

maybe i am unaware of a 3rd set north of the viaduct?

The contingency between ie and nir is one of ie's new intercity fleet or one of nir's c3k's...... the latter is the obvious considering the circumstances.

if one of the loco's then, that is in belfast is being fitted with nir signalling, that could be used to pull one of those orange buckets of rust parked in dundalk? potentially a temporary 3rd set? probably more reliable than the enterprise too!

irishsaint 03-09-2009 13:35

translinks info on new timetable
 
Enterprise News

Enterprise - Interim Timetable Valid 6th September 3-Sep-2009 13:04
Due to the bridge collapse and subsequent engineering works at Malahide, an interim Enterprise timetable has been introduced with effect from Sunday 6th September.

Bus substitutions are still in place between Drogheda and Dublin and all intending passengers are advised to allow an extra 30 minutes for their journey. Translink apologise for any inconvenience caused.

Details of the new timetable can be obtained by contacting the Translink Call Centre on 02890 666630.


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