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-   -   Passengers stuck on train for two hours after break-down in Co Mayo (http://www.railusers.ie/forum/showthread.php?t=15819)

James Shields 20-01-2020 14:29

Passengers stuck on train for two hours after break-down in Co Mayo
 
https://www.rte.ie/news/regional/202...108480-trains/

As usual, IE poor at telling the passengers what's going on:

"One passenger on board told RT… News that communication about what was happening was very poor.

"Irish Rail spokesperson Jane Cregan said that while some announcements were made, the driver was outside of the cab attempting to rectify the problem for most of the time the train was stopped and this may have contributed to the small number of announcements made."

Mark Gleeson 20-01-2020 21:32

Our lovely fancy trains keep breaking down, its not good enough

Where are the CSO's we were promised?

ACustomer 21-01-2020 10:28

I see that the RTE link in the first post also mentioned that passengers on the 1799 Heuston-Cork got a surprise when the train failed to stop at Mallow. Given that all down trains are scheduled to call at Mallow, this is truly amazing

Jamie2k9 21-01-2020 11:42

Quote:

Originally Posted by Mark Gleeson (Post 80212)
Our lovely fancy trains keep breaking down, its not good enough

Where are the CSO's we were promised?

Is the breakdown comment fair? Granted there have been a few issues lately.

One passenger contracted RTE so I don't think you can judge the level of communication and there wasn't a major communication issue reported on social media. There will always be one or two who want a constant announcement and moan for no reason. If you ask me it was the communication for the 17.45 was a bigger issue.

CSO to date are generally a waste of money. Limited visibility, repeating the automated PA, not checking tickets. I donít for a minute think communication would be better in this case.


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