Rail Users Ireland Forum - View Single Post

al2637 · 09-05-2008, 08:46

I don't think anyone on the board has a problem with ticket inspections, or is advocating people get away with not buying a ticket. The issue is the way IE have gone about it. Forcing large amounts of people through 1 or 2 ticket machines, or forcing people in/out of a station through a single access point is just not customer friendly. How many stations do you have to cross to the other side of the tracks to buy a ticket/enter the platform? How many stations can you only get out of by going through an exit on the opposite side of the station than you want to be?

I don't buy the argument that it's not possible to do on board ticket checks even on full trains. Sure at crush load it's an issue, but these trains are becoming less and less, and this is IEs fault, NOT the customers.

I think in Ireland we're still stuck with the mentality that we're lucky to have crowded & hot trains, rude staff, decrepit stations and to be treated like animals, rather than have nothing at all.

09-05-2008, 08:46	#70
al2637 Member Join Date: Dec 2005 Posts: 191	I don't think anyone on the board has a problem with ticket inspections, or is advocating people get away with not buying a ticket. The issue is the way IE have gone about it. Forcing large amounts of people through 1 or 2 ticket machines, or forcing people in/out of a station through a single access point is just not customer friendly. How many stations do you have to cross to the other side of the tracks to buy a ticket/enter the platform? How many stations can you only get out of by going through an exit on the opposite side of the station than you want to be? I don't buy the argument that it's not possible to do on board ticket checks even on full trains. Sure at crush load it's an issue, but these trains are becoming less and less, and this is IEs fault, NOT the customers. I think in Ireland we're still stuck with the mentality that we're lucky to have crowded & hot trains, rude staff, decrepit stations and to be treated like animals, rather than have nothing at all.