Oh, so if there was a bus substitution on a journey (or part thereof) where you had reserved a seat, you'd automatically be entitled to the 100% refund?! And would that apply even if signalled in advance (e.g. Kildare Route Project engineering works)?
On another note, my seat reservation on the Cork-Mallow leg wasn't on the display above the seat and somebody else was sitting there when I arrived. Naturally, as the train was quiet, I just sat elsewhere. As I've not normally booked online (prior to the €16 promotion!), I've not taken much notice of this before, but is this failure common on the Mk 4's? And I presume it's just due to staff laziness??
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