Quote:
Originally Posted by Jamie2k9
Being a little unreasonable?
BE were possibly using as many spare buses as possible and given such short notice getting buses organised takes time.
It took me over 45 minutes on a bus to move less than 1 km yesterday evening the city was complete gridlock and TBH buses were going nowhere in a hurry. I don't think I have ever being in such traffic.
When I arrived at the train station staff were actually very helpful (didn't expect the level of customer service given) going on previous dealings with such problems. Clearly customer service is changing for the better.
They had private bus operators doing Cobh route awaiting connections from Dublin to.
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In fairness IE are generally pretty good in a crisis - day to to day operations and customer relations vary from world class to worse than Ryanair.