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Situation is far from ideal but we have come a long way and an extra 10 million passengers
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Indeed great growth in numbers but there is always room for improvement even without costs which IE are keeping a lid on now.
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We need to see improved services, revenue growth and increasing passenger numbers.
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Would be interested to know the stats from the 9.99 sale, passenger increase/decrease, changes in peak/off peak customers and general patterns associated with it. It's probably the best revenue growth development in a while.