The reason the driver wasn't told is because today society is self indulged and once it isn't affecting them people are happy to sit back and watch.
Now the driver would and could only do what the passengers did and alert the guards but blaming IE when nobody contacted the driver is not justified.
Possibly IE staff can pay more attention to the type of people boarding services in future.
Most people read the displays at some time or another and if you are a daily traveler there is no excuse for not alerting the driver.
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