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Traincustomer · 13-04-2014, 16:43

It seems a perfectly reasonable expectation that there would be a dedicated (i.e. separate to train enquiries etc...) phone number plus a possible text facility for reporting anti-social behaviour and that same number/s would be staffed 363 days a year from say fifteen minutes before the departure of the first train till fifteen minutes after the arrival of the last.

While the phone number would remain the same the actual staffing of it could be transferred around the country in the course of the day e.g. a member of staff from say Cork could man it from first train till 08.00 then 08.00-noon could be manned by Dublin and so on...

All stations, particularly unstaffed/staffed part-time ones, should have help points too.

13-04-2014, 16:43	#61
Traincustomer Member Join Date: Dec 2008 Location: ar an traein Posts: 601	It seems a perfectly reasonable expectation that there would be a dedicated (i.e. separate to train enquiries etc...) phone number plus a possible text facility for reporting anti-social behaviour and that same number/s would be staffed 363 days a year from say fifteen minutes before the departure of the first train till fifteen minutes after the arrival of the last. While the phone number would remain the same the actual staffing of it could be transferred around the country in the course of the day e.g. a member of staff from say Cork could man it from first train till 08.00 then 08.00-noon could be manned by Dublin and so on... All stations, particularly unstaffed/staffed part-time ones, should have help points too.