Quote:
Originally Posted by berneyarms
the OP should have checked the ticket, as it is (legally) their responsibility to have the correct ticket for their journey.
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The OP has said that they don't travel by train very often. Given that, how are they meant to know that different type of return tickets exist? Irish Rail were selling the ticket, they should have made that information available.
This is a very simple mistake by an IR employee turned into yet another PR mess because of their corporate intransigence and hapless idea about how customer relations work.