Quote:
Originally Posted by Mark Gleeson
Irish Rail not covered by consumer law so its not worth the hassle, land based transport is specifically excluded.
The passenger was sold a return ticket, it was possible to use that ticket to complete a return journey within the tickets validity.
Customer did not specify and Irish Rail staff did not seek clarification, customer did not check ticket at time of purchase, passenger did not check ticket before return journey.
Irish Rail have a legitimate case as customer did not have a valid ticket at time of inspection. That is the one fact that cannot be disputed.
It comes down to basic contract of sale issue, did the customer get what they asked for, were they supplied with what they asked for. We can't answer that
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If the customer booked the ticket online they are offered the various return options, the same option should be offered at the ticket office. I have never seen a notice ever at any ticket office stating that 'the customer should check their ticket and change'.
Just being 'devils advocate' how do we know that this is not a scam (ticket office issues the incorrect ticket) - are the ticket checkers paid on commission or do the get a bonus depending on the number of fines they issue.
I'm going to check as to whether Irish Rail complies with Consumer Law in Ireland , this is very unfair to the passenger (consumer), as they have no protection in law. Irish Rail are providing a service and should comply.
As regards being treated badly by Irish Rail staff - write (registered post) to HR in Irish Rail and complain about the attitude (name is on fine notice), it will go on his file.