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We are talking about a service here, not clothes shopping, there is no similarity. If various return options are offered online they should be offered in the Ticket Office as well. What would happen if the passenger in this case had sight problems, would they be fined as well, because they had neglected to check their ticket was valid.
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Of course it's different but the principal is similar. If the passenger has sight problems they would of had a pass. It still doesn't take away from the fact that person didn't check her tickets.
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The OP has said that they don't travel by train very often. Given that, how are they meant to know that different type of return tickets exist? Irish Rail were selling the ticket, they should have made that information available.
This is a very simple mistake by an IR employee turned into yet another PR mess because of their corporate intransigence and hapless idea about how customer relations work.
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All she had to do was look at the dates on the ticket, nor rocket science. Lots of people do things not that often but made it our business to check.