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Unread 03-12-2013, 07:37   #15
James Howard
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Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
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They should be able to do the refund in vouchers the same as they do for delays but to be of any use they would have to be usable on all CIE services as opposed to just Dublin Bus vouchers. If this wasn't legally possible, surely all of the taxsaver offers would attract a tax liability.

But they should have a system for doing this automatically - I sometimes forget to do my delay voucher which is why they do it this way. The procedure for claiming this is just stupid and involves 6 steps (Ok the first two probably aren't necessary but the point is that is only out of sheer pig-headedness that I bother to go through the process at all - most people just don't bother.
  1. Online Form
  2. Email requesting proof of ticket
  3. Photocopy ticket
  4. Post Letter and Ticket copy to Irish Rail
  5. Receive Voucher by Post
  6. Six months later use the voucher (or forget about it).

I believe that in the UK they have an automatic refund system if punctuality targets aren't met but than they are paying twice or three times as much as us especially when you consider there are no tax benefits available.
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