Per the charter should be 50% of the value of a single ticket for each delay of more than 60 minutes. So on a return ticket half the face value for the described situation.
You can play an alternative and legally enforceable route
Under EU regulation EC1371/2007 you are legally entitled to 25% refund for 60 minutes or more and payable in cash.
Last edited by Mark Gleeson : 29-01-2014 at 20:24.
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