Quote:
Originally Posted by James Howard
So if Leap card doesn't work for me, why the hell did they migrate my TaxSaver on it and say that I didn't need my old leap card? Surely it doesn't take even more that the 55 million euro they've already had to be able to advise customers properly.
There are thousands of people using point-to-point TaxSaver tickets who have occasional need of the epurse so this is not a particularly tiny edge-case. Whatever about such a basic requirement being missed in the original software development plan, their customer service agents should at least be aware of the issue.
There is also the matter that I've probably been ripped off several times before for this without noticing. So they are basically making extra money from this flaw in the system.
|
Frankly - oversight I would imagine. Based on previous performance, I suspect that it wasn't thought of.
You're quite right - it should have been obvious.
But while numerous people may have point-to-point tickets I do think that you would find that the vast majority of them will just use that part. The numbers who need to use the epurse on rail I would imagine would have been quite small. The vast majority of commuters just do their standard commute on public transport.