Assumptions
My comments were specifically in relation to transport but equally, as you mentioned, the reverse needs to apply i.e. public authorities should have information, forms etc... available on their respective websites.
The key point is that information should co-exist in both internet and hard copy forms, so that the public can access the information in the most convenient way at the time they need it.
What in my view is wrong are the assumptions that everyone can call and collect hard copy material and that there is no need to put much on the respective websites or that everyone can regardless of place, time or circumstance readily access the web and that there is no need to have any printed matter.
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