I thought Barry Kenny kinda blew Matt and the MEP out of the water totally. He said the customer charter has been in place for 9 years - is that correct? The MEP (can't remember his name now) came on as if he was all knowledgeable and that this would make a big difference yet he had no idea about this charter!
Can you explain to me how they are in for a hell of a shock?
So what if they don't advertise this, why would they? Airlines don't advertise what your rights are with them
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