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Unread 03-07-2013, 20:34   #49
Colm Moore
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Join Date: Dec 2006
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Quote:
Originally Posted by markpb View Post
Either those managers have a job to do which matches their salaries or they don't. If they have time to spare to check tickets, their management work is wasted. If the level of fare evasion is so high that it surpasses management salaries, IR need to hire extra people for RPU duties.
While it will depend on the situation, e.g. don't have the finance manager doing it the week the annual report is being published, it is useful to have senior management do front line duties on a regular basis. It means they have a better feel for what is happening on the ground, reduces divisions between management and staff and they get to hear from actual passengers and staff, not a filtered version of what others are telling them.

When, a long time ago, I worked in McDonalds, restaurant managers were obliged to do at least one night shift per month, on top of usual day and weekend shifts.
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