View Single Post
Unread 04-11-2009, 16:09   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The crew in Heuston can't cope when something goes wrong

If the 17:50 had died, even to the level of the PA failing, a member of staff should have walked through

a) Its broke
b) Passengers for a,b,c go to platform x etc

Most folks would want the 18:05 service, passengers off the 18:00 would be on the 18:30.

Customer services live on a different planet. There was an internal investigation several years ago after a tripple train failure, lots of promises but appears no follow through.
Mark Gleeson is offline   Reply With Quote