As you say MrX we have to give credit wher it is due and I say fair play to IE. They obviously have a vision for what the train manager does, they hvae a training plan and they obviusly have found in the gentleman you encountered, someone from within the ranks who is willing to do the job.
Remember him the next time you see some slouch wandering through the carriages with his shist hanging out on a non-CDE service. Slouch and his mates are denying you a proper service.
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We are the passengers
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