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Unread 20-10-2007, 23:40   #5
StephenM
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Join Date: Nov 2006
Location: Back using the car due poor service
Posts: 135
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Quote:
Originally Posted by Derek Wheeler View Post
In general the customer charter is a disgrace. Why? Because despite its early promotion it is now hidden like so much else in that place. I would assume that StephenM was not told about the ticket refund policy.
It was only through these forums that I became aware of the guidelines of the refund policy. The refund forms were sitting on the Customer Service desk, not sure if they are always there.
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