Quote:
Originally Posted by al2637
Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?
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Legally, buying a ticlet is a purchase of services, not goods. The right to repair/refund/replacement doesn't come into it. What you've bought is the right to travel on such and such a train or series of trains, and as long as they give you that right (by opening the gates manually for you) you don't really have a comeback. The ticket is not what you have bought; it is evidence of what you've bought, if that makes sense.
Mark will correct me if I'm wrong on this one, but I think the only season tickets going onto smartcards at the moment are taxsaver tickets, so students will have to struggle on with the magnetic stripes for now.