I understand completely that I have purchased a ticket for the right to travel on a train and if they honour that right then I have no reason to complain. The reason for my complaint is the hassle of not being able to use my ticket to open the gate. The person in the ticket office in Greystones controls the gate so far I have had no problems but there have been a few instances where the ticket office is empty therefore there is nobody to open the gate so I have rely on another passenger to allow me through.
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