Quote:
Originally Posted by Eddie
The section of track where the breakdown occurred would appear to be common to 5 lines: Dublin to Cork, Galway, Limerick, Tralee and Westport.
It would be interesting to understand how much more quickly the locomotive might have been cleared if the network was privatised, seeing as it's on the cards anyway. I suspect compensation would be due by the company operating the offending train to the network operator and / or other company's operating trains stuck behind (who have to pay compensation to passengers). This motivating force would seem like one of the beneficial sides to privatisation to me.
Anyone know how similar situations are handled in the UK?
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Unfortunately when a train fails it's inevitable that there are going to be delays. That's no different in the UK to here. An HST failed outside Truro last week when on an early morning Penzance-Paddington service. The result? Trains were either delayed for up to three hours or cancelled altogether.
None of us know the exact nature of the failure so saying x or y should have happened is frankly daft.
What this did expose, however, was an appalling lack of customer service in not being able to advise passengers at a major junction station such as Portarlington as to what had happened.
Not staffing major Intercity stations such as this is ludicrous.