Quote:
Originally Posted by berneyarms
What this did expose, however, was an appalling lack of customer service in not being able to advise passengers at a major junction station such as Portarlington as to what had happened.
Not staffing major Intercity stations such as this is ludicrous.
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Having digital displays of next trains would presumably have helped, and can inform of delays, like the Dart.
Sometimes the Dart uses audio platform announcements, though these can often be difficult to make any sense of.