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Unfortunately when a train fails it's inevitable that there are going to be delays. That's no different in the UK to here. An HST failed outside Truro last week when on an early morning Penzance-Paddington service. The result? Trains were either delayed for up to three hours or cancelled altogether.
None of us know the exact nature of the failure so saying x or y should have happened is frankly daft.
What this did expose, however, was an appalling lack of customer service in not being able to advise passengers at a major junction station such as Portarlington as to what had happened.
Not staffing major Intercity stations such as this is ludicrous.
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Your are quiet right we don't know the exact issues but we do know 234 shut down. The simple fact is we are here over and over again and IE seem to learn nothing. The train should of been moved a lot sooner and there is no excuses.
You speak of the UK, yes some failures happen but FGW will be fined thousands and by will they do everything to ensure it doesn't happen again, what will IE do....process refunds next time and time and time again.
IE are not doing enough quickly enough and until this changes we will be here again.
This exposed noting that me or any member of the public didn't know already and an article in the Indo won't change anything.