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Originally Posted by Derek Wheeler
From a customer service point of view, the "unwillingness" to announce the refund policy, is a blatant mickey take on the customer charter. Its the second example noticed by P11, inside 7 days.
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Are they supposed to tell us we are entitled to a refund? I've never seen that happen. When I was dealyed last Wednesday no announcement was made. I told everyone in my carriage when I was getting off and they seemed surprised. What really gets me is that they usually don't apologise for delays until they have reached the final stop even though people getting off at intermediate stops have also been delayed and arrived late at their destination.