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Unread 30-01-2014, 20:02   #4
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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The vouchers should have come with a cover letter. Contact details and a reference number should be on that.

If no joy email us with the reference number from the letter and we can escalate this issue for you.

We have asked over and over again for a new refund form as the current one makes no sense at all.
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