We have been actually invited in the past by IE to make submissions before the public consultations regarding the timetable - there was a changed attitude within the company regarding customer consultation about 8 years ago as some of the long time managers left and were replaced with some with a more UK style customer service outlook. Another example off the top of my head was the testing of the IE smart cards by members before the public.
Weather it is window dressing or not is for others to decide, all we can do is make the submission. There was a time when IE simply wouldn't accept that we existed at all and blanked us (for a few reasons, some of them odd) and there was a time when they set up their own user groups to compete with us (where you filled out a form for a prize) but they're all gone and we're still here and we still have meetings with them (like railfuture does in the UK)
We could probably do with a passenger focus type organisation and for a while back in 2007 there was a hint or two that one was to be set up (and if there is privatisation of CIE it undoubtedly would happen then).
__________________
We are the passengers
|