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Mark Gleeson · 31-08-2006, 16:39

So as usual I made the trek to Abbey Street to get my rail only monthly ticket and an intercity ticket, Abbey Street take plastic and normally no queue its lunchtime so I'm nearby

Arrive no queue

First
Guy asks me for what day, Its a monthly ticket, next month

He then has to consult a manual to get the ticket code, fair enough, he then tries to print the ticket on any one of 3 different types of ticket stock and each fails since ticket stock must match the type, I show him last months to help

No apology or explanation he heads off to to the back office, so fair enough he is gone to get a box from store
Returns and opens a desk drawer without saying a word and pulls out a duplicate ticket book and starts to scribble
At this point I realise that I am not being issued a ticket but a docket which can be exchanged for a ticket somewhere else ie useless and requires more hassle and queuing and ain't much good if faced with a turnstile exit (ticket also valid on certain buses)
So I refuse on the basis of he can't issue the ticket I asked for, I'll go elsewhere
Guy now argues that since the ticket has been issued (not printed) I have to take it, yeah right you cant provide me with the ticket (I still have my credit card in my hand and you ain't getting it)
I'm off to Connolly (for no other reason than to prove the point) ......

I kept the head and vacated building, I won. Clearly a multiple failure of training and management of supplies

Chap in Connolly efficient and tickets issued quickly guy didn't even have to double check the station id for Thurles so fair play to you sir

Written complaint goes out later

31-08-2006, 16:39	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Customer service my arse Part 2 So as usual I made the trek to Abbey Street to get my rail only monthly ticket and an intercity ticket, Abbey Street take plastic and normally no queue its lunchtime so I'm nearby Arrive no queue First Guy asks me for what day, Its a monthly ticket, next month He then has to consult a manual to get the ticket code, fair enough, he then tries to print the ticket on any one of 3 different types of ticket stock and each fails since ticket stock must match the type, I show him last months to help No apology or explanation he heads off to to the back office, so fair enough he is gone to get a box from store Returns and opens a desk drawer without saying a word and pulls out a duplicate ticket book and starts to scribble At this point I realise that I am not being issued a ticket but a docket which can be exchanged for a ticket somewhere else ie useless and requires more hassle and queuing and ain't much good if faced with a turnstile exit (ticket also valid on certain buses) So I refuse on the basis of he can't issue the ticket I asked for, I'll go elsewhere Guy now argues that since the ticket has been issued (not printed) I have to take it, yeah right you cant provide me with the ticket (I still have my credit card in my hand and you ain't getting it) I'm off to Connolly (for no other reason than to prove the point) ...... I kept the head and vacated building, I won. Clearly a multiple failure of training and management of supplies Chap in Connolly efficient and tickets issued quickly guy didn't even have to double check the station id for Thurles so fair play to you sir Written complaint goes out later Last edited by Mark Gleeson : 31-08-2006 at 16:43.