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If the customer booked the ticket online they are offered the various return options, the same option should be offered at the ticket office. I have never seen a notice ever at any ticket office stating that 'the customer should check their ticket and change'.
Just being 'devils advocate' how do we know that this is not a scam (ticket office issues the incorrect ticket) - are the ticket checkers paid on commission or do the get a bonus depending on the number of fines they issue.
I'm going to check as to whether Irish Rail complies with Consumer Law in Ireland , this is very unfair to the passenger (consumer), as they have no protection in law. Irish Rail are providing a service and should comply.
As regards being treated badly by Irish Rail staff - write to HR in Irish Rail and complain about the attitude (name is on fine notice), it will go on his file.
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Seriously?
If a customer buys cloths online they are given a choice, should a person at the check out in a shop confirm with the customer they picked the right size?
The person is in the wrong, no if and's or but's, however IE are being a little harsh.