Quote:
Originally Posted by markpb
The OP has said that they don't travel by train very often. Given that, how are they meant to know that different type of return tickets exist? Irish Rail were selling the ticket, they should have made that information available.
This is a very simple mistake by an IR employee turned into yet another PR mess because of their corporate intransigence and hapless idea about how customer relations work.
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Well said, you have 'hit the nail on the head'. It's a pity that they run their business this way, the customer frequently ends up disgruntled.
Have a look at this, personally I would have thought that this passenger's case would be of less merit:
http://www.rte.ie/tv/theconsumershow/irishrail.html