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Unread 18-11-2007, 20:14   #11
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,652
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I wouldn't be quick to start praising them

1. Delay shouldn't have happened in the first place

2. You should get your refund by return of post, not 25 odd days later

Last time it took me 6 weeks to get the refund, they 'lost' the original it appears
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