In comparison:
Yesterday the tram signals outside Milltown school went a little wonky and delayed a few trams. When we should have left Cowper, the driver came on to apologise, explain the nature of the problem and the anticipated length of the delay (10 minutes). This happened no more than ten seconds after we should have left.
After 5 minutes he apologised again. After 10 minutes, he said we would be clear to leave in 30 seconds and after 30 seconds, we left. All this was said in a clear voice and at a volume that a) everyone could hear and b) wasn't too loud.
Yes, it was a much simpler fault that the one in this thread but the way it was handled was perfectly professional. The last time I was stuck on a Luas that had broken down, the first thing the drivers controller did was tell him, word for word, what to say to the passengers.
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