Rail Users Ireland Forum - View Single Post - Customer service - As it should be

MrX · 14-08-2006, 12:24

Well IE is basically a nationalised amalgamation of several victorian companies so it's not really supprising that Victorian management and industrial relations practices are still in existance.

IE needs to start thinking of itself as a single unit not as managers and workers.

There is quite clearly a fundemental flaw with the entire organisation and things need to be changed quite radically.

It seems to be a tightly structured, 19th century hierarchy with little opportunity for movement of ideas / people horizontally across the company.

IE senior management need to get their hands dirty and actually board a few trains too. I get the impression sometimes that they dream things up and then assume that they're working perfectly, never setting foot on a real rail service and when they do board a train it's an "exec train" or at the very least a Cork-Dublin city gold train with the staff putting on a "royal performance' giving them a totally wrong impression of the reality of their services.

IE need to modernise their internal structures and get focused on quality and customer service for once and stop all this endless internal bickering.

If they don't get their act together soon, they risk disappearing.

The reality of it is that on their main profit making route (Cork-Dublin) they face a new motorway and an the world's most sucessful airline...

In a few years you'll be looking at a decongested dublin airport, probabally a dedicated domestic/uk area to speed things up, cork airport's already re-done and looking stunning, new road infrastructure, new local public transport in dublin to link people into the city centre...

Dublin-Belfast and Dublin-Galway are almost drivable in train-like times at current speeds. When motorways complete the intercity trains won't be a whole lot faster than driving it.

IE would really want to be getting the finger out and start providing a service worth taking!

14-08-2006, 12:24	#7
MrX Really Regular Poster Join Date: Dec 2005 Posts: 585	Well IE is basically a nationalised amalgamation of several victorian companies so it's not really supprising that Victorian management and industrial relations practices are still in existance. IE needs to start thinking of itself as a single unit not as managers and workers. There is quite clearly a fundemental flaw with the entire organisation and things need to be changed quite radically. It seems to be a tightly structured, 19th century hierarchy with little opportunity for movement of ideas / people horizontally across the company. IE senior management need to get their hands dirty and actually board a few trains too. I get the impression sometimes that they dream things up and then assume that they're working perfectly, never setting foot on a real rail service and when they do board a train it's an "exec train" or at the very least a Cork-Dublin city gold train with the staff putting on a "royal performance' giving them a totally wrong impression of the reality of their services. IE need to modernise their internal structures and get focused on quality and customer service for once and stop all this endless internal bickering. If they don't get their act together soon, they risk disappearing. The reality of it is that on their main profit making route (Cork-Dublin) they face a new motorway and an the world's most sucessful airline... In a few years you'll be looking at a decongested dublin airport, probabally a dedicated domestic/uk area to speed things up, cork airport's already re-done and looking stunning, new road infrastructure, new local public transport in dublin to link people into the city centre... Dublin-Belfast and Dublin-Galway are almost drivable in train-like times at current speeds. When motorways complete the intercity trains won't be a whole lot faster than driving it. IE would really want to be getting the finger out and start providing a service worth taking! Last edited by MrX : 14-08-2006 at 12:29.