P11 committee meeting was in Thurles today. This latest mishap is the second inside a week to be witnessed by P11 representatives.
The well documented problems with these new trains continues.
PIS is a disaster.
The "successful" integration of the 201 class loco and new coaches is open to question.
The train in question was full of Cork hurling supporters, who were more than likely "experiencing" the "new" train for the first time. Look what they got.
The "ride quality" is a joke. Furthermore, there were noticeable vibrations in the floor and tables of the coach travelled in.
From a customer service point of view, the "unwillingness" to announce the refund policy, is a blatant mickey take on the customer charter. Its the second example noticed by P11, inside 7 days.
From the top down, IE management, are displaying all the inepitude, of a surfer trying to find waves on the north face of mount Everest. No doubt they will have carefully prepared excuses. But those of us who know the score, realise that its all hot air.
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