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Unread 15-05-2014, 13:27   #1
haddockman
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Default Train didn't fully make the platform, door opened to nothing

I was on a train yesterday, a 7 car 22K set and the last door did not make the platform and opened to nothing.

Does this need to be reported to anyone?
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Unread 15-05-2014, 13:40   #2
dowlingm
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Which service and which station?

I would answer "yes" to your question re: reporting. I would consider that a hazard as a distracted person in a crowded train might chance backing out the door.

The RSC advise to contact IE in the first instance and them if there is a failure to respond.
http://www.rsc.ie/about/charter.html

IE have a "customer feedback form" http://www.irishrail.ie/contact-us/c...ervice-section but that does not provide a record in the way an email does. Maybe an RUI committee member knows if there is a "safety@irishrail.ie" type address that could be written to?
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Unread 15-05-2014, 13:50   #3
haddockman
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Quote:
Originally Posted by dowlingm View Post
Which service and which station?
I would rather not say for the moment.

IE staff were aware of the incident as it caused the train to be delayed while passengers exited via a different door.
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Unread 15-05-2014, 14:25   #4
Jamie2k9
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Quote:
Originally Posted by haddockman View Post
I would rather not say for the moment.

IE staff were aware of the incident as it caused the train to be delayed while passengers exited via a different door.
If IE were aware of it then I'ms sure they will take steps for it not to happen again. Do 7 coach service regularly operate at the station in question?

Quote:
IE have a "customer feedback form" http://www.irishrail.ie/contact-us/c...ervice-section but that does not provide a record in the way an email does. Maybe an RUI committee member knows if there is a "safety@irishrail.ie" type address that could be written to?
This does provide a record, you will receive an automated email and you message sent will be at the end of the email.
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Unread 15-05-2014, 14:40   #5
haddockman
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Sorry, I have no faith in IE learning from this.

I would prefer to report this to someone outside of IE.
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Unread 15-05-2014, 15:15   #6
Mark Gleeson
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Don't bother with Irish Rail you will get the usual it didn't happen routine.

Contact info@rsc.ie with the details

Do so as soon as possible to ensure the train data recorder can be recovered to figure out what happened.

I was involved in s similar issue a while back, which Irish Rail denied when the RSC asked, then blamed the driver, when I showed that the published platform length was 12 m shorter than the train, the district manager got into trouble.
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