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15-05-2014, 13:27 | #1 |
Regular Poster
Join Date: May 2008
Posts: 113
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Train didn't fully make the platform, door opened to nothing
I was on a train yesterday, a 7 car 22K set and the last door did not make the platform and opened to nothing.
Does this need to be reported to anyone? |
15-05-2014, 13:40 | #2 |
Really Really Regluar Poster
Join Date: Aug 2006
Location: Toronto, Canada
Posts: 1,371
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Which service and which station?
I would answer "yes" to your question re: reporting. I would consider that a hazard as a distracted person in a crowded train might chance backing out the door. The RSC advise to contact IE in the first instance and them if there is a failure to respond. http://www.rsc.ie/about/charter.html IE have a "customer feedback form" http://www.irishrail.ie/contact-us/c...ervice-section but that does not provide a record in the way an email does. Maybe an RUI committee member knows if there is a "safety@irishrail.ie" type address that could be written to? |
15-05-2014, 13:50 | #3 |
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15-05-2014, 14:25 | #4 | ||
Really Really Regluar Poster
Join Date: Jun 2010
Posts: 2,146
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Quote:
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15-05-2014, 14:40 | #5 |
Regular Poster
Join Date: May 2008
Posts: 113
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Sorry, I have no faith in IE learning from this.
I would prefer to report this to someone outside of IE. |
15-05-2014, 15:15 | #6 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Don't bother with Irish Rail you will get the usual it didn't happen routine.
Contact info@rsc.ie with the details Do so as soon as possible to ensure the train data recorder can be recovered to figure out what happened. I was involved in s similar issue a while back, which Irish Rail denied when the RSC asked, then blamed the driver, when I showed that the published platform length was 12 m shorter than the train, the district manager got into trouble.
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