Troublesome passengers

[kevin]

Two passengers were removed from last nights 18:25 Heuston-Waterford train. Both were obviously drunk and squared up to each other in the last carriage between Kildare and Athy.

Fortunately the quick thinking and actions of the 'trolly guy' and the ticket checker kept them confined to the area between carriages until the guard and other catering staff could get up the train to seperate them.

Both were removed from the train in Athy station by the Gardaí with (only) a 15min delay.

Thanks to the IR staff for their handling of the situation, and like they said themselves last night, "It's only Thursday, we've still got Friday and Saturday to go!"

Some points to note from the incident:
- Trolly guy pulled the communication cord to make sure we didn't leave athy but had to use his own mobile to call for backup. Surely the catering staff should have a panic button or radio (even for their own safety)

- One of these guys shouldn't have been let on the train in the first place but to be fair, when he had his mouth shut, he just looked a bit rough

regards

kevin

[Mark Gleeson]

The communication cord is there for a reason, and if you are already stopped its a very handy gadet

The guard has a radio

Newer trains have a intercom to the driver and CCTV

Best practice is to corner the individual, there was a case in the UK recently where a passenger was stabbed and the train manager managed to lock the guilty party in a coach by himself, he did escape by breaking a window

Dublin Waterford has a bad history on troublesome passengers drink was banned on some trains and security brought in

[hhf8]

I've been on waterford trains,where there have been repeated announcments regarding drink,also had one regarding security personnel joining at kilkenny!