Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Cork
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 17-02-2018, 12:54   #1
Mickey H
Really Regular Poster
 
Mickey H's Avatar
 
Join Date: Oct 2007
Posts: 279
Default Mega delays due to mk4 failure

https://www.facebook.com/search/top/...0and%20present

(16.02.2018)

"The 1700 from Heuston failed somewhere between Knocklong and Charleville (reportedly close to Charleville). It was initially intended to bring the 1705 Heuston to Tralee (an ICR) back to Limerick Junction to allow the 1800 Heuston to Cork come up behind and push the failure into Charleville. Around 2000 a relief engine was dispatched from Cork arriving at the failed train around 2100. It proved impossible to move the failed train with the original train engine attached and so this was removed and brought forward (to Charleville ?). The rescue engine then returned to the stranded carriages arriving in Charleville at 2317. Cork was reached at 2356, followed by the 1800, 1900 and 2100 which arrived in Cork at 0016, 0023 and 0036 respectively.

The 1705 Tralee and the connection off the 1900 from Heuston arrived in Tralee, one block apart sometime after 0100.

Something of the order of 1500 passengers were stranded by this incident, the majority at remote locations, with the 2100 being held as far back as Thurles."
__________________
26271 12-60
Mickey H is offline   Reply With Quote
Unread 20-02-2018, 13:09   #2
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default

a total disaster. at least the proper refund proceedure was carried out in cork - dont know about tralee/intermediate stops.


most modern fleet in europe.
__________________
We are the passengers
Thomas J Stamp is offline   Reply With Quote
Unread 20-02-2018, 23:36   #3
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 258
Default

Does Irish Rail provide free refreshments and taxis to the intended destination as well as full refunds in these circumstances?

I'm pretty sure that's what happens in the UK.

I also wonder what the typical take-up of refunds is, given that you have to go the effort of having to claim it back.

Last edited by Eddie : 20-02-2018 at 23:38.
Eddie is offline   Reply With Quote
Unread 20-02-2018, 23:45   #4
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Quote:
Originally Posted by Eddie View Post
Does Irish Rail provide free refreshments and taxis to the intended destination as well as full refunds in these circumstances?

I'm pretty sure that's what happens in the UK.

I also wonder what the typical take-up of refunds is, given that you have to go the effort of having to claim it back.
Free refreshments but never enough for everybody and they did provide transport for those who needed on the night.

Full refunds usually apply as well and its not a major thing to claim so suspect it was a costly night but all of their own doing for wasting so much time and/or the unavailability of a pilot man.

Last edited by Jamie2k9 : 20-02-2018 at 23:47.
Jamie2k9 is offline   Reply With Quote
Unread 22-02-2018, 17:46   #5
Inniskeen
Really Regular Poster
 
Join Date: Oct 2010
Posts: 951
Default

Why would they need a pilotman ?
Inniskeen is offline   Reply With Quote
Unread 22-02-2018, 18:15   #6
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Quote:
Originally Posted by Inniskeen View Post
Why would they need a pilotman ?
Don't IE use them during SLW?
Jamie2k9 is offline   Reply With Quote
Unread 22-02-2018, 23:23   #7
Inniskeen
Really Regular Poster
 
Join Date: Oct 2010
Posts: 951
Default

Not necessarily, a remote pilotman can be appointed in CTC.
Inniskeen is offline   Reply With Quote
Unread 23-02-2018, 00:54   #8
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Quote:
Originally Posted by Inniskeen View Post
Not necessarily, a remote pilotman can be appointed in CTC.
I see, wasn't aware they had authority to do it from Connolly. It sums up the night then, complete lack of responsiveness from IE. These failures happen but the aftermath and IEs response is lacking again. Of course all are different but its not an excuse.
Jamie2k9 is offline   Reply With Quote
Unread 28-02-2018, 11:47   #9
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default

Quote:
Full refunds usually apply
i was contacted by people who were told to telephone the next day, and they were having problems still on the monday. i assume it was all sorted out.
__________________
We are the passengers
Thomas J Stamp is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 15:15.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.