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Unread 29-01-2014, 18:42   #1
RPI
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Default Cross-border refunds

I have just received a refund from Irish Rail relating to an absolutely miserable journey I had on the Enterprise service on January 16.

Basically, my service to Belfast was delayed by 70 minutes due to a signalling failure while my return was delayed by 80 minutes after the locomotive decided to pack up.

My question relates primarily to the calculation of the refund. How much should I receive? The travel vouchers I have obtained from Irish Rail only total less than 27% of my original return fare. That doesn't seem right. Anyone know what it should be?
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Unread 29-01-2014, 20:20   #2
Mark Gleeson
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Per the charter should be 50% of the value of a single ticket for each delay of more than 60 minutes. So on a return ticket half the face value for the described situation.


You can play an alternative and legally enforceable route

Under EU regulation EC1371/2007 you are legally entitled to 25% refund for 60 minutes or more and payable in cash.

Last edited by Mark Gleeson : 29-01-2014 at 20:24.
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Unread 29-01-2014, 21:13   #3
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Quote:
Originally Posted by Mark Gleeson View Post
Per the charter should be 50% of the value of a single ticket for each delay of more than 60 minutes. So on a return ticket half the face value for the described situation.
So for a 29 ticket, I should be entitled to around 14.50 as both legs were affected by delays of more than 60 minutes. So who do I raise it with?
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Unread 30-01-2014, 20:02   #4
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The vouchers should have come with a cover letter. Contact details and a reference number should be on that.

If no joy email us with the reference number from the letter and we can escalate this issue for you.

We have asked over and over again for a new refund form as the current one makes no sense at all.
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Unread 31-01-2014, 12:00   #5
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I have contacted them. I must add that I found it extremely difficult to find the refund form - I was unusually determined because of the farcical nature of my trip on that day.

Isn't there some form of legal requirement to make things easier to find?
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Unread 31-01-2014, 14:08   #6
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Failure to comply with EC1371/2007 has been raised with Irish Rail and if not resolved we will seek legal action via the NTA
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