On train information and the lack thereof, post your experience - Page 20

shweeney · 13-02-2007, 10:06

Quote:

Originally Posted by Thomas J Stamp

we give a damn, that's the point

there's now 19 pages of this - it's a waste of time

if you wanted to present IE with evidence of their non-functioning PIS, all you'd have to do is spend 10 minutes on the platform at Connolly.

Thomas J Stamp · 13-02-2007, 23:33

We know IE are reading this, so its important that people report it.

If you've nothing to report shweeny, why are you on this thread in the first place?

shweeney · 14-02-2007, 10:17

I have reported things here in the past - if you want something new, the 1725 Connolly - Gorey showed up yesterday displaying "Drogheda" on the front.

I'm sure now that IE have read this, it'll never happen again....

Mark Gleeson · 14-02-2007, 12:57

12:25 Howth Bray
Had Howth as destination on rear coach

1443 Bray Howth
Had Bray as destination on rear coach

1510 Howth Bray
Had Howth as destination on rear coach

1516 Howth Bray
Had Howth as destination on rear coach

13:40 Rosslare Maynooth
No destination on front coach

16:00 Howth Bray
Showing Connolly as destination on rear coach

14:50 Gorey Maynooth
No destination on front coach

If this was the UK the max fine for this continuous failure to display destinations correctly and non working displays is something like 10% of turnover

Oisin88 · 15-02-2007, 23:48

Quote:

Originally Posted by shweeney

there's now 19 pages of this - it's a waste of time

if you wanted to present IE with evidence of their non-functioning PIS, all you'd have to do is spend 10 minutes on the platform at Connolly.

It might be shorter than 19 pages if the trains with the correct information were listed here. I take the DART about twice a week at the moment and I'd say PIS etc. is in working order on 1 in 4 or 1 in 5 occasions.

Thomas J Stamp · 16-02-2007, 00:21

Quote:

Originally Posted by shweeney

I'm sure now that IE have read this, it'll never happen again....

We know that when things are reported here they suddenly tend to get sorted. Usually technical things, granted, which are fixable. Most of the time the pis is a driver not pressing the button thing, and is sorted when the next driver takes over.

Its very easy to say, whats the point. Start down that road and we may all just give up.

hhf8 · 16-02-2007, 10:04

do they not have a process when taking over driving the train from a previosu driver?

Check lights,check doors,check Destination?

Thomas J Stamp · 16-02-2007, 10:10

Depends on the train type, and also what line afaik. A lot of it is automatic, once it is set up, problem is setting it up incorrectly. Then it goes un-noticed until next duty takes over.

Mark Gleeson · 16-02-2007, 10:15

This was part of my argument about how the rear destination is frequently wrong, surely under the rules the driver must check the rear tail lights are on.

Given you frequently see the headlights left on on the rear there is something amiss

The 29000 railcar is very easy to set up the PIS since its done automatically once the driver turns the radio on

shweeney · 16-02-2007, 10:52

ok, this isn't on-train information, but its still pretty impressive.

In Greystones station they have a copy of the new Dart\Commuter map stuck to the inside of the booking office window, and it is upside-down!

Mark Gleeson · 18-02-2007, 21:03

19:30 Bray Howth
Front had Bray as destination

19:35 Howth Bray
Rear had Howth as destination
No PIS inside or out and no electronic maps

shweeney · 19-02-2007, 11:21

Quote:

Originally Posted by shweeney

ok, this isn't on-train information, but its still pretty impressive.

In Greystones station they have a copy of the new Dart\Commuter map stuck to the inside of the booking office window, and it is upside-down!

it was the right way up this morning - I guess they must have read this thread...

2Funki4Wheelz · 19-02-2007, 11:25

Quote:

Originally Posted by shweeney

I'm sure now that IE have read this, it'll never happen again....

Quote:

Originally Posted by shweeney

it was the right way up this morning - I guess they must have read this thread....

See?

Mark Gleeson · 19-02-2007, 11:47

Quote:

Originally Posted by 2Funki4Wheelz

See?

I was recently told by a fairly high up CIE person that I was being watched, funny at the time

Suppose its only fair we have been running a undercover spy operation on them for ages disguised as passengers gathering information

Seriously though if you post up something here that is fairly trivial to fix it will get fixed, after all the CIE group represent the second largest group of visitors to this site. Sandycove now has a single northbound lift I fell around laughing last night when it scrolled by correctly for the first time

That said complex requests don't work, so maybe instead of making up excuses about the PIS 'compatibility' they could install the same software version on all the coaches at least then it might work, several coaches still have the original version which obviously won't work when the other coaches have a newer version

Celbridge traveller · 19-02-2007, 19:57

A (very) bad night for IE.

17.15 Announcement by driver "..delay while a technical problem is sorted.. will be under way as soon as possible.."

Doors closed.

Twenty minutes later doors still closed..no interim update.. passengers getting a bit restless.

I ring "customer care" 01-8366222. Ask for an update - they knew nothing. Asked a helpful voice at the end of the line to get word to the train driver to open the doors & provide an update on his tannoy - that is why he has it. This happended within a few minutes.

I de-trained at the door next to the driver position - counted 7 IE people busy but not appearing to be achieving anything.

Noticed an IE staff (female) member who was carrying a two way radio and asked her what was the status. She was particularly poor. Asked her her name - refused to give it. As I tried to read her name badge she turned at right angles to me! - unbelievable? re-run the CCTV tapes IE management and see for yourselves.

As an aside, why are these people kitted out in dark clothes without any obvious IE branding?

With all of the hundreds of millions being spent on kit why not recruit a few junior staff with customer liasion skills? These staff could then train up the existing "customer care" experts dotted on the Heuston platforms!

In the end it was a mad dash back along platform 1 and 2 to the concourse and down platform 3/4. As we were boarding the 17.50 (to Galway?) the tannoy burst into life with meaningless apologies. Much too little, far too late.

For my part I was not sure that I was on the right train until it made an unscheduled stop at Cherry Orchard.

I did not see any provision made for those passengers additionally stressed because of sight impairment / pregancy etc.

IE really need to get some planning in place to cover off these (fairly regular) occurences - last week it was engine failure at Sallins.

In other countries I have seen a platfrom based supervisor equipped with a communication device that enables immediate access to the PA system. Once an operational decision is made - it is communicated to passengers - this assumes of course that a decision maker is available and on-site!

Mark Gleeson · 20-02-2007, 08:43

17:55 Maynooth Rosslare
Destination display broken

Mark Gleeson · 21-02-2007, 11:46

11:15 Howth Greystones
Howth was up as destination on rear coach

Colm Donoghue · 21-02-2007, 13:20

17:50 Pearse to Dundalk
no internal PIS display and very low volume announcements

tigger1962 · 21-02-2007, 17:09

my turn I suppose... 16.50 Dublin-Belfast Enterprise
no announcements and no internal displays in operation

portarlington_user · 22-02-2007, 09:38

21:00 Dublin-Cork
noticed when i got off at portarlington that the side display on the train said it was going to Dublin Heuston

13-02-2007, 23:33	#382
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	We know IE are reading this, so its important that people report it. If you've nothing to report shweeny, why are you on this thread in the first place? __________________ We are the passengers

14-02-2007, 12:57	#384
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	14-2-2006 12:25 Howth Bray Had Howth as destination on rear coach 1443 Bray Howth Had Bray as destination on rear coach 1510 Howth Bray Had Howth as destination on rear coach 1516 Howth Bray Had Howth as destination on rear coach 13:40 Rosslare Maynooth No destination on front coach 16:00 Howth Bray Showing Connolly as destination on rear coach 14:50 Gorey Maynooth No destination on front coach If this was the UK the max fine for this continuous failure to display destinations correctly and non working displays is something like 10% of turnover Last edited by Mark Gleeson : 14-02-2007 at 16:40.

16-02-2007, 10:04	#387
hhf8 Regular Poster Join Date: Nov 2006 Location: Balbriggan Posts: 137	do they not have a process when taking over driving the train from a previosu driver? Check lights,check doors,check Destination? __________________ Compute the Commute Last edited by hhf8 : 16-02-2007 at 10:32.

16-02-2007, 10:10	#388
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	Depends on the train type, and also what line afaik. A lot of it is automatic, once it is set up, problem is setting it up incorrectly. Then it goes un-noticed until next duty takes over. __________________ We are the passengers

18-02-2007, 21:03	#391
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	18-2-2007 19:30 Bray Howth Front had Bray as destination 19:35 Howth Bray Rear had Howth as destination No PIS inside or out and no electronic maps

14-02-2007, 10:17	#383
shweeney Regular Poster Join Date: Mar 2006 Posts: 180	I have reported things here in the past - if you want something new, the 1725 Connolly - Gorey showed up yesterday displaying "Drogheda" on the front. I'm sure now that IE have read this, it'll never happen again....

16-02-2007, 10:15	#389
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	This was part of my argument about how the rear destination is frequently wrong, surely under the rules the driver must check the rear tail lights are on. Given you frequently see the headlights left on on the rear there is something amiss The 29000 railcar is very easy to set up the PIS since its done automatically once the driver turns the radio on

16-02-2007, 10:52	#390
shweeney Regular Poster Join Date: Mar 2006 Posts: 180	ok, this isn't on-train information, but its still pretty impressive. In Greystones station they have a copy of the new Dart\Commuter map stuck to the inside of the booking office window, and it is upside-down!

19-02-2007, 19:57	#395
Celbridge traveller New to the board Join Date: Sep 2006 Posts: 15	17.15 Heuston to Newbridge - No Train A (very) bad night for IE. 17.15 Announcement by driver "..delay while a technical problem is sorted.. will be under way as soon as possible.." Doors closed. Twenty minutes later doors still closed..no interim update.. passengers getting a bit restless. I ring "customer care" 01-8366222. Ask for an update - they knew nothing. Asked a helpful voice at the end of the line to get word to the train driver to open the doors & provide an update on his tannoy - that is why he has it. This happended within a few minutes. I de-trained at the door next to the driver position - counted 7 IE people busy but not appearing to be achieving anything. Noticed an IE staff (female) member who was carrying a two way radio and asked her what was the status. She was particularly poor. Asked her her name - refused to give it. As I tried to read her name badge she turned at right angles to me! - unbelievable? re-run the CCTV tapes IE management and see for yourselves. As an aside, why are these people kitted out in dark clothes without any obvious IE branding? With all of the hundreds of millions being spent on kit why not recruit a few junior staff with customer liasion skills? These staff could then train up the existing "customer care" experts dotted on the Heuston platforms! In the end it was a mad dash back along platform 1 and 2 to the concourse and down platform 3/4. As we were boarding the 17.50 (to Galway?) the tannoy burst into life with meaningless apologies. Much too little, far too late. For my part I was not sure that I was on the right train until it made an unscheduled stop at Cherry Orchard. I did not see any provision made for those passengers additionally stressed because of sight impairment / pregancy etc. IE really need to get some planning in place to cover off these (fairly regular) occurences - last week it was engine failure at Sallins. In other countries I have seen a platfrom based supervisor equipped with a communication device that enables immediate access to the PA system. Once an operational decision is made - it is communicated to passengers - this assumes of course that a decision maker is available and on-site! Last edited by Celbridge traveller : 20-02-2007 at 10:11.

20-02-2007, 08:43	#396
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	17:55 Maynooth Rosslare Destination display broken

21-02-2007, 11:46	#397
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	21-2-2007 11:15 Howth Greystones Howth was up as destination on rear coach

21-02-2007, 13:20	#398
Colm Donoghue Really Regular Poster Join Date: Dec 2005 Posts: 873	20Feb2007 17:50 Pearse to Dundalk no internal PIS display and very low volume announcements

21-02-2007, 17:09	#399
tigger1962 Member Join Date: Jan 2007 Location: Kilcurry Posts: 501	my turn I suppose... 16.50 Dublin-Belfast Enterprise no announcements and no internal displays in operation

22-02-2007, 09:38	#400
portarlington_user Regular Poster Join Date: Nov 2006 Location: Portarlington Posts: 51	21:00 Dublin-Cork noticed when i got off at portarlington that the side display on the train said it was going to Dublin Heuston

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