Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > General Irish Rail Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 11-01-2014, 21:41   #201
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 245
Default

My son tagged on with his (child) leap card at Dun Laoghaire today and tried to tag off at Leixlip (Confey) on the wall machine on the way out but got the message "Try Again", so he did, but the machine seemed stuck with the same message. Tried instead to tag off on the gates, but got a "Tag on" message and appeared to deduct another fare.

A couple of hours later, we returned from Maynooth, and initially tried to tag on at one of those wall machines, but got the same message, "Try Again". Then we went to the gates in the station hall, and correctly got a "Tag On" message. Amount left suggests a double deduction happened on the way out, but I'll only be able to verify this when I can check the leap history in a couple of days.

Is there an issue with these tag on / tag off wall machines?

On a separate issue, 8 carriage Maynooth trains seemed ridiculous over-capacity, and then changing on to a 4 carriage Dart where there was standing room only!
Eddie is offline   Reply With Quote
Unread 12-01-2014, 09:05   #202
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,641
Default

Try again generally indicates the reader is broken, known issue which Irish Rail doesn't seem to want to fix, no tag on/off would be recorded

If you present the card to the entry side of a turnstile it will always tag on, likewise if you try to exit via a turnstile and the card has not been tagged on within the last 120 minutes it will tag on, and tag off charging the max possible fare.

Call Leap get a refund
Mark Gleeson is offline   Reply With Quote
Unread 13-01-2014, 21:12   #203
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 245
Default

Thanks Mark.

The fare history looks like it has done exactly as you said - no tag off after initial journey due to a broken reader and then tagged on again when I went to the next nearest machine which was indeed the entry side of a turnstile. (The other side was blocked by closed gates, and the station was unmanned.)

Anyway, it looks like it maxed out at the child leap maximum of €3.10, which was €1.90 deduction at Dun Laoghaire and €1.20 deduction at Leixlip. Maynooth back to Dun Laoghaire was not charged for, so it seems there would be no refund due anyway.
Eddie is offline   Reply With Quote
Unread 21-03-2014, 07:21   #204
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 842
Default

I'm told that LEAP had soft launched on buses in Cork now. That is you can use them, but there has been no publicity.

In practice, this probably means that they are in a trial phase, but because there are LEAP cards out in the wild among people who acquired them in Dublin, it's impossible to restrict them to a trial group.
comcor is offline   Reply With Quote
Unread 21-03-2014, 08:21   #205
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,641
Default

Its live and works.

Few issues low number of LEAP card agents, no Irish Rail TVM's enabled etc.
Mark Gleeson is offline   Reply With Quote
Unread 24-03-2014, 13:34   #206
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 842
Default

A little publicity might be helpful then.

There are a reasonable number of Cork folk who have LEAP cards from trips to Dublin, so it shouldn't just come down to the number of agents.

I'm not clear which routes support it (Does it just apply to City routes or do suburban ones like the 222 and 223 work too?) or how it works on the small handful of city routes (215, 216 & 219) that don't have flat rate pricing.

If someone who uses the bus every day to get to work is confused, it's not going to attract people onto the bus.
comcor is offline   Reply With Quote
Unread 24-03-2014, 16:35   #207
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 595
Default

All of the rollouts have been soft rollouts to date, in other words with minimal publicity initially, followed by much heavier marketing campaigns.

This allows them to deal with unexpected issues as they arise without impacting on huge numbers of customers.

All of that being said, there have been full details on both the LEAP and Bus Eireann websites.

Details of LEAP on Bus Eireann in Cork is here:

Also on the Bus Eireann website:
http://www.buseireann.ie/inner.php?id=363
berneyarms is offline   Reply With Quote
Unread 24-03-2014, 22:42   #208
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

main problem in cork is that buses do not have validators despite the fact that all city services have a standard fare - you have to present the LeapCard to he driver thereby slowing the process
jacko is offline   Reply With Quote
Unread 30-04-2014, 16:45   #209
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 842
Default

I know this is really a bus question, but I'm sure that there are people here who will know the answer

As of tomorrow, my monthly Cork commuter bus ticket will be converted to be a LEAP card. Next month is easy, it comes pre-activated.

After that it gets trickier. Apparently I have to find a Payzone agent to activate it each month.

This is where my problems come in. It is apparently 2km from my house to the nearest Payzone agent and 5km from my workplace to the nearest Payzone agent.

So my question is how far in advance I can expect the ticket to be pre-loaded onto my account. If I get a few days I will usually find myself in either the City Centre or Douglas during this period and I'll be fine. If it's longer then I have a problem and I may need to reassess how I commute.

To be honest, the roll-out in Cork is looking a bit botched. There's a whole swathe of the eastern side of the city (Ballintemple, Ballinlough, Douglas Rd) that doesn't have an agent. A similar dead zone exists on the northside around St Lukes, Montenotte and Ballyvolane. There are major satellite towns like Ballincollig, Glanmire and Carrigaline without an agent. Bizarrely, there is no possibility to buy/top-up/activate a card in Parnell Place Bus Station, Kent Station or Cork Airport.
comcor is offline   Reply With Quote
Unread 30-04-2014, 23:27   #210
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 595
Default

You will have several days - it's perfectly possible to have multiple tickets on the card.
berneyarms is offline   Reply With Quote
Unread 08-05-2014, 07:08   #211
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,641
Default

I'm told equipment is on its way to Parnell Place
Mark Gleeson is offline   Reply With Quote
Unread 10-05-2014, 16:02   #212
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by Mark Gleeson View Post
I'm told equipment is on its way to Parnell Place
The ticket office doesn't be open half the time there
Thomas Ralph is offline   Reply With Quote
Unread 13-05-2014, 13:52   #213
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,641
Default

Auto Top up finally went live today for all Leap users.

Its been in testing for at least 18 months at this point
Mark Gleeson is offline   Reply With Quote
Unread 10-06-2014, 14:29   #214
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

http://www.irishrail.ie/news/combinedbusrailreplaced
Quote:
Combined Dublin Bus / Short Hop Zone rail tickets to be replaced by LeapCard from 11th June

10 June 2014

A range of combined Dublin Bus / Iarnród Éireann tickets in the Greater Dublin area are being withdrawn from sale from 11th June 2014. Customers who used these tickets will be able to avail of LeapCard.

As of 11th June 2014, the following Dublin Bus and Iarnród Éireann combined products will no longer be sold at the station.

* Adult 1 Day Rail & Bus
* Adult 3 Day Bus & Rail
* Adult 7 Day Bus & Rail
* Adult Monthly Rail & Bus
* Adult Monthly Rail, Bus & Luas
* Student Monthly Rail & Bus
* Family One Day Rail & Bus
* 7 Day Rolling Bus 90 Luas
* All Dublin Bus Feeder Bus Tickets

For users of 1, 3 or 7 day products, customers who wish to avail of Dublin Bus services in the Short Hop Zone should purchase a Leap Card and benefit from unlimited Dublin Bus and Rail travel within the Short Hop Zone for €10 a day or €40 a week.

Customers using monthly products can still avail of these through Taxsaver LeapCards.
__________________
Colm Moore is offline   Reply With Quote
Unread 20-06-2014, 15:36   #215
Mickey H
Really Regular Poster
 
Mickey H's Avatar
 
Join Date: Oct 2007
Posts: 279
Default New LEAP Visitor Card

Valid on airport bus also

http://tinyurl.com/nmro2tj

The Leap Visitor Card is a pre-paid ticket that allows you unlimited travel for 72 hours (3 days) after first use on:
•Airlink 747 airport bus service
•All Dublin Bus scheduled services (not valid on tours)
•All Luas (tram) services
•DART and Commuter Rail in the Short Hop Zone (all of Dublin city and county)
You can buy a Leap Visitor Card for only €19.50 at the Spar shop in the arrivals hall in T1 or T2, or at the CIE tours desk in T1.



Using your Leap Visitor Card
The Leap Visitor Card is a smartcard that can be read by simply touching it against a validator. You will hear a tone to verify you have validated properly.
•On Dublin Bus and Airlink 747, touch the ticket against the Leap Card Validator on the right-hand side as you enter the bus.
•On Luas (tram), Touch On at a Validator on the platform before you get on the tram and Touch Off when you get off the tram.
•On DART and Commuter Rail, Touch On at the platform entry gate or Validator before your journey and Touch Off at the platform exit gate or Validator after your journey. The card can be used between stations within the Short Hop Zone.



Transport Services in Dublin
www.transportforireland.ie is the best source of integrated public transport information for Dublin and the rest of Ireland.
•Airlink 747 is a frequent direct bus service from Dublin Airport (T1 and T2) to the City Centre and main transport hubs.
•Dublin Bus is the biggest public transport provider in the Greater Dublin Area operating over 136 routes. Normal services run from 5.00am until midnight.
•Luas is Dublin's tram service, operating two lines. The Luas Red Line links Tallaght / Saggart to Connolly / The Point. The Luas Green Line links Brides Glen / Sandyford to St. Stephen's Green.
•DART is a rail line that runs regularly along the coast from Malahide or Howth in North Co. Dublin southwards through the city centre and as far as Greystones, Co. Wicklow.
•Commuter Rail operates on two lines. One is from Connolly Station in the city to Maynooth. The other is from Heuston Station to Hazelhatch.
__________________
26271 12-60
Mickey H is offline   Reply With Quote
Unread 20-06-2014, 21:16   #216
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,641
Default

But not available from Dublin Port, Dun Laoghaire Port or any official tourist information office.
Mark Gleeson is offline   Reply With Quote
Unread 21-06-2014, 09:43   #217
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by Mark Gleeson View Post
But not available from Dublin Port, Dun Laoghaire Port or any official tourist information office.
There's a good reason why it's not available from a tourist office in the city centre (protection of revenue from locals) and I guess the number of tourists arriving through both ports is tiny compared to the airport. They'll probably end up doing it but for the three tickets they'll sell, it's probably not worth the hassle.
markpb is offline   Reply With Quote
Unread 21-06-2014, 22:58   #218
Inniskeen
Really Regular Poster
 
Join Date: Oct 2010
Posts: 951
Default

Ticket should be available everywhere but should only be valid with a non Irish passport, the number of which should be on the ticket.
Inniskeen is offline   Reply With Quote
Unread 21-06-2014, 23:01   #219
haddockman
Regular Poster
 
Join Date: May 2008
Posts: 113
Default

There is nothing to stop the locals from travelling to the airport to stock up on the cards. I assume they will sell them to anyone?
haddockman is offline   Reply With Quote
Unread 21-06-2014, 23:03   #220
haddockman
Regular Poster
 
Join Date: May 2008
Posts: 113
Default

Quote:
Originally Posted by Inniskeen View Post
Ticket should be available everywhere but should only be valid with a non Irish passport, the number of which should be on the ticket.
Flight ticket maybe, but as an Irish passport holder who does not reside in Ireland I would wish to use these tickets on my visits home. There are plenty of Irish passport holders who do not live here and do visit the homeland occasionally.
haddockman is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 17:57.


Powered by vBulletin
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.