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Unread 05-07-2007, 17:24   #1
Colm Moore
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Default [Article] Passengers satisfied with Enterprise rail

You would laugh if it wasn't so serious.

http://www.rte.ie/news/2007/0705/transport1.html
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Passengers satisfied with Enterprise rail
Thursday, 5 July 2007 16:11

A new survey shows that punctuality ratings for the Enterprise cross-border rail service have improved.

Independent monitoring also found nine out of 10 passengers expressed satisfaction with the route.

Results for the Enterprise service, which is jointly operated by Iarnród Éireann and Northern Ireland Railways, were based on research carried out during November 2006.

The monitoring focused on achievements relating to standards set out in the Enterprise's Passenger Charter.
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Unread 05-07-2007, 20:25   #2
zag
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Default Satisfaction with the route ?

Of course, if you phrase your questions correctly you will get the answers you want . . .

"Are you satisfied with the route taken by the Enterprise between Dublin & Belfast ?"

Of course 9 out of 10 people are going to say yes. The 10th probably wanted it routed via Sligo, Bundoran, Derry & on to Belfast, but as the man says . . . . there's always one. Yes, I know the track isn't there, but that isn't going to stop yer man from wanting it.

Or they could have asked "Would you prefer if the Enterprise went from Dublin-Ballina, or are you satisfied with it going between Dublin & Belfast ?"

Asking this to passengers on a train somewhere between Dublin & Belfast is likely to result in at least a 90% satisfaction with the current routing. Asking this to people on the Ballina train might yield a different result.

God, you've gotta love surveys like this.

z
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Unread 06-07-2007, 07:15   #3
Mark Gleeson
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Of course we can't find a copy of this charter and from my own limited experience I wouldn't be recommending it to anyone
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Unread 06-07-2007, 08:59   #4
Thomas J Stamp
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And who carried out this independant survey?

Did they ask people if they caught the train they were expecting - a proper train or a commuter railcar put on instead of it?

Did they ask people about the ride quality, or the frequent breakdown in Air Con?

Guess not.
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Unread 07-07-2007, 01:06   #5
James Shields
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Well, there's no doubt it's more reliable than it was. Not that that's saying a lot.
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Unread 09-07-2007, 19:42   #6
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If it is any help the translink passenger charter is here:

http://www.translink.co.uk/peoplescharter.asp

I had to find it via google, there is no easy way to find it on the translink site itself
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