Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Galway
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 05-02-2013, 09:59   #1
eoinmadden
New to the board
 
Join Date: Oct 2007
Posts: 13
Default Communication issues when there are delays

This morning there was snow across the country.
This caused a delay in Athlone due to frozen points, I'm told.

I was waiting in Attymon, when the management at Athlone phoned the SOS phone in Attymon. I picked it up. He informed me the train would be about an hour late. Fair play to him for phoning us. There is no electronic display in Attymon, and the real time app on my phone showed the train as being on time.

I phoned my wife who happened to be waiting for the same train in Athenry. Incredibly they had not been told there was any delay. Meanwhile the @IrishRail twitter account said nothing of this delay.

Suddenly it was announced in Athenry that a relief train was coming from Galway. It arrived just seconds after the announcement. Bizzare that nobody in Athenry knew this was happening until it arrived.

Myself and about 8 others drove from Attymon to Athenry station. We just missed this relief train by about 5 minutes. I think with better communication we could have got that train, or it could have been held for us.

Whoever runs the @IrishRail account seems to have no knowledge of this relief train. Likewise whoever I was talking to in Athlone.

After waiting in Athenry, our original train arrived, about 40 minutes late.

The delays are understandable in snowy weather like this. The total breakdown of communication is not acceptable though.
eoinmadden is offline   Reply With Quote
Unread 22-03-2013, 00:40   #2
naomiswanson
New to the board
 
Join Date: Mar 2013
Posts: 3
Default

Train companies have different kind of rules, so it can be more than a little confusing to work out what you should get if your train has been delayed or cancelled. However, how can I get compensation for train delays?
naomiswanson is offline   Reply With Quote
Unread 22-03-2013, 18:36   #3
mitsuko045
New to the board
 
Join Date: Mar 2013
Posts: 2
Default

I've had the @irishrail account tell me, on more than one occasion, that there's no delay on the line, despite the fact that it's 15mins past the departure and I'm still standing on the platform.

I'm fairly sure there is little to no communication between the operator of their twitter account and the real world
mitsuko045 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 06:35.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.