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Unread 03-03-2012, 10:36   #61
Charlie Hungerford
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There's a thread on another forum (http://www.boards.ie/vbulletin/showt...p?t=2056564768) stating that Irish Rail has given up on maintaining the validator at Broombridge and is telling Leap customers to buy old-style tickets for it. Is this really true??
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Unread 03-03-2012, 12:56   #62
Mark Gleeson
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There never was a working validator at Broombridge, ever

For Irish Rail smart cards there is a resolution for this issue, but you must contact Irish Rail and they will set your card up slightly differently

Leap does not have that ability
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Unread 03-03-2012, 14:45   #63
bg07
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Any word on the timelines for adding extra functionality to the card such as compatibility with Irishrail TVMs, auto top up, fare capping or adding prepaid tickets? I presume that it is planned that all of the above will happen at some stage this year, but judging by the time taken to get to this stage maybe not.
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Unread 03-03-2012, 18:32   #64
Colm Moore
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Quote:
Originally Posted by bg07 View Post
compatibility with Irishrail TVMs,
Planned to go to testing in about a month.

Quote:
auto top up, fare capping or adding prepaid tickets?
Later in the year.
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Unread 19-03-2012, 10:32   #65
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Is it just me or are the time stamp for Irishrail and Luas tags generally an hour out when you check your account? Dublin bus ones seem to be right
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Unread 19-03-2012, 15:03   #66
Mark Gleeson
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Its an issue with the LEAP back office, the time on the card is always consistent when you check at a luas TVM
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Unread 28-03-2012, 17:25   #67
24Green
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Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?
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Unread 28-03-2012, 18:37   #68
Colm Moore
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Quote:
Originally Posted by 24Green View Post
Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?
A meeting is planned in a few weeks time and we will know better then.

We have been looking for a timetable.
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Unread 28-03-2012, 20:06   #69
Eddie
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Why don't Dublin Bus have a fixed fare for Leap Card? In London there's a fixed fare of £2.30 for cash or £1.35 for Oyster. The cash fare is outrageous if you were only going a couple of stops, but you tend not to think about it when using Oyster.

A fixed fare would save drivers having to key fares, speeding up entry. How about €1.50 for Leap, €2 for cash?
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Unread 28-03-2012, 20:10   #70
Colm Moore
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Quote:
Originally Posted by Eddie View Post
Why don't Dublin Bus have a fixed fare for Leap Card?
Because many people would end up paying more which would be difficult to sell in the current environment.

But yes, operationally there would be a lot of sense in it.
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Unread 29-03-2012, 10:55   #71
Thomas Ralph
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Anything that increased fares would get slapped all over every tabloid in the country for weeks, and Indakinny has more pressing fires to put out.
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Unread 31-03-2012, 13:44   #72
Dubhaltach
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Quote:
Originally Posted by Colm Moore View Post
Have you been able to register your account OK?

Are you inputting the numbers strictly in accordance with the instructions - I think you are mean to leave out the last number.
Found out that no card for under 16 can be registered online!
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Unread 28-04-2012, 14:16   #73
Roseanne
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Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.
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Unread 01-05-2012, 12:00   #74
Jack O'Neill
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Default Item in today's Irish Times

Great leap forward on travel card's time rule


AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged.

Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart.

A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.
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Unread 01-05-2012, 13:14   #75
Colm Moore
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Quote:
Originally Posted by Jack O'Neill View Post
Great leap forward on travel card's time rule
Didn't I read something similar several weeks ago?

EDIT http://www.irishtimes.com/newspaper/...315097112.html
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Unread 01-05-2012, 13:33   #76
Colm Moore
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Quote:
Originally Posted by Roseanne View Post
Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.
There is a number, let me check.

You can of course use other contact means

Quote:
Originally Posted by leapcard.ie
Contact Us

If you would like further assistance, we can be contacted through any of the options below.

Email
customer.care@leapcard.ie
Please ensure that you include your Leap Card number and contact details in your email to help us respond to your query.

Phone
1850 824 824
Monday to Friday 7am to 7pm
Saturday and Bank Holidays 9am to 3pm
Closed Sundays, Christmas Day, St. Stephens Day and New Year’s Day

Post
Leap Card Customer Care
PO BOX 12119
Dublin 24
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Unread 01-05-2012, 14:03   #77
Jack O'Neill
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Default Bit on Boards.ie about this...

Quote:
Originally Posted by daymobrew
Many people have free landline calls so get charged for 1850 and other non-geo numbers.

Before calling LeapCard customer care I looked for the non-1850 number at SayNoTo1890.com but no luck.

I emailed customer care and was told: Being pedantic I replied that calls are 30c (not 0.30c - a factor of 100 off) and that landline numbers cost 0c (infinitely cheaper, mathematically speaking).

Anyone know the landline number? Or who I could ask? Is LeapCard under the the Department of Transport? (Leo V is my local TD).

I asked them for the regular number when I was on to them the time Dublin Bus overcharged me. They didn't know it and in fairness to the lad I was talking to he had everything else right, the only thing he got wrong was "there isn't one".

Every phone line is connected to an exchange and it has a number at that exchange, and it really should be public policy that both the LoCall and local numbers be published on everything. If Quinn Direct can do it, so can everyone else...
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Unread 01-05-2012, 14:18   #78
Mark Gleeson
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We got Irish Rail to put up the direct landlines everywhere

Will make inquiries
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Unread 01-05-2012, 14:26   #79
Colm Moore
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Phone call made to customer care (they didn't have a number to hand) and e-mail sent.

A previous enquiry on this also resulted in a negative response.
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Unread 01-05-2012, 15:33   #80
Colm Moore
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The answer is 'no'.
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