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Unread 09-08-2006, 19:03   #1
Oisin88
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Default Intercity Delayed Train Refunds

The 15:00 Galway to Dublin had an unexpected 2 hour layover in Clara this afternoon due to some sort of point failure.

The ticket office in Tullamore had plenty of refund forms which the station staff kindly left out, when I asked him.

Nobody in the station knew that you could get a refund. In fact when he came out with the forms, they all got a shock as they thought the train was being cancelled altogether. The form is also not that user friendly and doesn't really tell you what to do in the case of a delayed train. It was in fact a different form then the one on this website.

I wonder could the train annoncer be convinced to say "We apologise for the late arrival of this train. Patrons are entitled to a partial refund. Please contact the customer service desk for further information" or something like that?

Also, does anyone know, what you get as a refund if you have an annual ticket?
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Unread 09-08-2006, 19:12   #2
Mark Gleeson
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If you have an annual ticket they do some crazy division to work out how much each single journey is worth and refund that amount, to be honest thats the only solution

Fact is if your train was 11 minutes late every day for a year you are entitled to zero while in the UK chances are you woudl get 5% off your next annual ticket
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Unread 22-09-2006, 09:40   #3
Oisin88
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Red face

Just did a few searches on the hallowed website:
Quote:
Search irishrail.ie

Search Results for "refund"

There were no pages found for this query.

Click here to extend your search to http://www.iarnrodeireann.ie/
and then:
Quote:
Search irishrail.ie

Search Results for "late train"

There were no pages found for this query.

Click here to extend your search to http://www.iarnrodeireann.ie/
and for delay:
Quote:
Search irishrail.ie

Search Results for "delay"

News Centre Results

# Travelling to the Ryder Cup ........ let us do the driving!
Travelling to the Ryder Cup ........ let us do the driving! ...
Published on: Friday 15th September-2006
good innit?
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Unread 22-09-2006, 09:43   #4
Oisin88
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although on the mother site
Quote:
Search Results for "refund"

FAQ Results

# Can I get a refund at a later date?
# Can I get an immediate refund?
# I did not get my reserved seat do I get a refund?
# I didn’t get in seat catering in First Class or City Gold do I get a refund?
# My train was delayed do I get a refund?
# What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?
# When am I entitled to a refund?
gives you:
Quote:
Obtaining a Refund
Q. When am I entitled to a refund?
A. If your service is cancelled or seriously delayed for any reason within our control, you may be entitled to a refund or a discount voucher.
Not there yet, are they getting there?
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Unread 22-09-2006, 09:46   #5
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and more
Quote:
arrow Obtaining a Refund
Q. My train was delayed do I get a refund?
A. If, because of circumstances within the control of Iarnród Éireann, you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.
For delays of one to two hours, we will give you vouchers to the value of 50% of the fare you have paid for your single journey.
For delays over two hours, we will give you vouchers to the value of 100% of the fare you have paid for your single journey.
ps I know all this is on the platform 11 website but for the large part of the travelling public that don't know platform 11 exists...
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Unread 22-09-2006, 09:56   #6
Thomas J Stamp
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It is quite clever of Irish Rail to have two totally different websites which contain totally different information.
__________________
We are the passengers
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Unread 22-09-2006, 10:05   #7
Mark Gleeson
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Do a google for

late trains refunds ireland
intercity train ireland refund delay

Interesting what comes back as top answers isn't it

There are three websites in fact
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Unread 24-09-2006, 20:37   #8
Oisin88
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Interesting:

go to http://www.iarnrodeireann.ie

click on the "iarnrod eireann" tab at the top.

see what website you go to

bizarre
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Unread 24-09-2006, 20:41   #9
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Quote:
Originally Posted by Mark Gleeson
Do a google for

late trains refunds ireland
intercity train ireland refund delay

Interesting what comes back as top answers isn't it

There are three websites in fact
Ha ha! The first is something within your control as a technical officer (keywords etc.)

I had forgotten Dave Fanning's Oasis but the page it opened wasn't really clear.
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Unread 24-09-2006, 20:49   #10
Mark Gleeson
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Google ignores keywords its uses a derivative of the HITS algorithm

Bascially if you have links from third parties pointing towards you, thats a vote which indicates your site has quailty since it is difficult to set up the links pointing at you

If we link to sites of high quailty it also accounts for something
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Unread 25-09-2006, 17:48   #11
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Quote:
Originally Posted by Mark Gleeson
HITS algorithm
That is an algorithm for Heparin Induced Thrombocytopaenia in my book
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Unread 25-09-2006, 18:26   #12
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Or Hypertext Induced Textual Search
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