Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Luas Customer Service Issues > Luas Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 11-01-2006, 12:52   #1
CSL
Member
 
Join Date: Dec 2005
Posts: 378
Default LUAS Ticket machines

Is it me, or is there a small baboon inside each LUAS ticket machine , that checks each coin one by one for provenance ?

I find it the only possible reason for having the slowest possible ticket printing time.

Perhaps alternatively RPA have added a small delay to pressurize regular passengers into buying smartcards.
CSL is offline   Reply With Quote
Unread 11-01-2006, 13:25   #2
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The machines are by Scheidt & Bachmann and the exact same as the ones IE have. These guys are a major international player. CIE ordered the Luas machines in the days before the RPA

I don't find the machines unduly slow, the original software wasn't terribly easy to work out and they modified that to speed it up. Only tip is to let gravity takes it course don't fire the coins in with force. There is one trick on the Luas machines you can cancel out of a transaction even with the money put in if you are quick there is a tiny delay where it work

The big question is why the ticket machine can't issue a ticket a suburban rail destination

Its 15 cent a journey cheaper by smart card now if you don't travel often its worth looking at
Mark Gleeson is offline   Reply With Quote
Unread 12-01-2006, 11:19   #3
Colm Donoghue
Really Regular Poster
 
Colm Donoghue's Avatar
 
Join Date: Dec 2005
Posts: 873
Default

why can't the machine give change at the same time as printing tickets though?
whats the story with pensioner on the luas? does free travel apply?
Colm Donoghue is offline   Reply With Quote
Unread 12-01-2006, 11:40   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The standard Dept of Social Welfare free travel applies on Luas

There is some logic in the way the system works, afterall if ticket printing fails it has to give you all the money back

A small if hidden feature is the system can issue pre encoded tickets that sounds technical but it can as such sell in theory smart cards, as can IE's
Mark Gleeson is offline   Reply With Quote
Unread 21-02-2006, 08:49   #5
Red Alert
Regular Poster
 
Join Date: Feb 2006
Posts: 33
Default

I guess it wouldn't be too much hassle to change the following sequence:

Print Ticket > "Thank You, Please take your ticket and your change" > Dispense Change

to being

Print Ticket + Dispense Change, if ticket printed ok then continue, otherwise top up change amount to tendered amount. Then say "thank you" or not. This is of course assuming that in general it will end up printing the ticket.
Red Alert is offline   Reply With Quote
Unread 21-02-2006, 10:23   #6
Mark
Member
 
Join Date: Dec 2005
Location: Northern line
Posts: 1,311
Default

The RPA TVMs are still lacking the front screen short cuts that IE have.
Mark is offline   Reply With Quote
Unread 21-02-2006, 10:31   #7
Colm Donoghue
Really Regular Poster
 
Colm Donoghue's Avatar
 
Join Date: Dec 2005
Posts: 873
Default

the fact you can't buy a single and return ticket in the same transaction meaning you may not be over the CC/banknote threshold is annoying too.
Colm Donoghue is offline   Reply With Quote
Unread 21-02-2006, 11:55   #8
sean
Member
 
sean's Avatar
 
Join Date: Dec 2005
Location: Dublin
Posts: 707
Default

What annoys me about Luas ticketing (not so much the machines as the policy behind them) is that when you want to buy a day-pass, you have to buy for all zones, even if you're just going to be going around or near the city centre.
sean is offline   Reply With Quote
Unread 21-02-2006, 19:10   #9
Red Alert
Regular Poster
 
Join Date: Feb 2006
Posts: 33
Default

i'd suspect that's probably due to the different zone and fare structures used by DB and Luas. It would be hard for the uninitiated to figure out.
Red Alert is offline   Reply With Quote
Unread 21-02-2007, 20:18   #10
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default Credit Card in the Luas Machines

What credit cards work in the luas machines?

I have to use cash when topping up my luas smart card. None of the machines will accept my chip and pin visa card or my no chip and pin american express. I try every few months when the credit runs out.
Oisin88 is offline   Reply With Quote
Unread 27-02-2007, 18:09   #11
MrX
Really Regular Poster
 
Join Date: Dec 2005
Posts: 585
Default

I cannot understand why these machines, both RPA and IE are not chip and pin yet.
It seems crazy!
MrX is offline   Reply With Quote
Unread 27-02-2007, 18:38   #12
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

They don't have to be
Mark Gleeson is offline   Reply With Quote
Unread 27-02-2007, 21:45   #13
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default

Quote:
Originally Posted by MrX View Post
I cannot understand why these machines, both RPA and IE are not chip and pin yet.
It seems crazy!
Is this why my visa doesn't work?
Quote:
Originally Posted by Mr Gleeson View Post
They don't have to be
Does this mean it will work on 17th March?

What about the Amex: it has no chip.

also
Quote:
Subject: Thank you for your enquiry
From: "Luas Customercare" <LuasCustomercare@veolia-transport.ie>
To: Oisin <oisin88@>
Subject: Thank you for your enquiry
Date: Wed, 21 Feb 2007 20:32:22 -0000

This is an automatically generated message.

Your mail has been received and will be dealt with in due course
nothing yet after 6 days

Last edited by Oisin88 : 27-02-2007 at 21:47.
Oisin88 is offline   Reply With Quote
Unread 27-02-2007, 22:03   #14
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

My understanding is that a retailer cannot offer the option of signing after March 17th

Does not seem to effect situations where the card is just swiped
Mark Gleeson is offline   Reply With Quote
Unread 27-02-2007, 22:08   #15
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default

yes, but does that mean that anybody with a chip in their card can't use the machine?
Oisin88 is offline   Reply With Quote
Unread 28-02-2007, 09:41   #16
Colm Donoghue
Really Regular Poster
 
Colm Donoghue's Avatar
 
Join Date: Dec 2005
Posts: 873
Default

Quote:
Originally Posted by Mark Gleeson View Post
My understanding is that a retailer cannot offer the option of signing after March 17th

Does not seem to effect situations where the card is just swiped
My understanding is the retailer assumes the risk of fraud after St Patrick's Day if the pin is not used to verify the transaction.

So you may still be able to use the card at the retailer's discretion.

If the card is verified by pin, the banks or customers take the risk, not sure exactly which.
Colm Donoghue is offline   Reply With Quote
Unread 28-02-2007, 13:26   #17
clonsilladart
Regular Poster
 
Join Date: Jul 2006
Location: Clonsilla
Posts: 65
Default

Quote:
Originally Posted by colmd View Post
If the card is verified by pin, the banks or customers take the risk, not sure exactly which.
It's the customer that takes the risk..... The implementation of Chip & Pin is solely to move the responsibility from the banks/retailers onto the customers. If anyone uses your pin for a transaction, you are liable. It will only be through acts of "good will" that the banks will pick up the tab (and we know how much good will the banks have). Take Care Of Your Pin

Back onto topic. Mark is correct. Any "swipe" only transactions (ie IE Ticket m/c's, Luas Ticket m/c's, car parks payment m/c's, etc) do not need a Pin (same as the they currently don't need a signature).
clonsilladart is offline   Reply With Quote
Unread 28-02-2007, 19:10   #18
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default

Quote:
Originally Posted by clonsilladart View Post
Back onto topic. Mark is correct. Any "swipe" only transactions (ie IE Ticket m/c's, Luas Ticket m/c's, car parks payment m/c's, etc) do not need a Pin (same as the they currently don't need a signature).
well then how come my f****ng cards don't work, and why wont Luas customer services tell me why?
Oisin88 is offline   Reply With Quote
Unread 01-03-2007, 09:35   #19
Colm Donoghue
Really Regular Poster
 
Colm Donoghue's Avatar
 
Join Date: Dec 2005
Posts: 873
Default

Quote:
Originally Posted by Oisin88 View Post
well then how come my f****ng cards don't work, and why wont Luas customer services tell me why?
read that sentence again and the answer should become clear...

the people who won't tell you why your card won't work won't take your card....
Colm Donoghue is offline   Reply With Quote
Unread 01-03-2007, 10:06   #20
clonsilladart
Regular Poster
 
Join Date: Jul 2006
Location: Clonsilla
Posts: 65
Default

Quote:
Originally Posted by Oisin88 View Post
well then how come my f****ng cards don't work, and why wont Luas customer services tell me why?
My BOI Visa Chip n' Pin Card works find, and I've seen loads of others using various Mastercards and Visa card working OK.
Not sure about AmEX....lots of restaurants, etc. WW don't even take them (their charges are much higher than visa/mastercard).

You're best path forward is:
1. See if other luas m/c's won't accept your card (Eliminates individual M/C error - assume you've already tried this)
2. See if other card swipe m/c's (IE, Car parks, etc) accept you card (this may show up a faulty magnetic strip on your card.)

Also..... a little bit less of the "F'ing"..... everybody here is trying to help you. Alos if you're dealing with any customer service.... Politeness normally works best!!!!
clonsilladart is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 11:07.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.