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Unread 08-06-2007, 10:23   #1
Mark Gleeson
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Default Reserved Seating (slightly technical - browser and credit card issues)

The laser card thing is most likely down to a bit of sloppy programming most likely since laser cards have more than 16 digits in their number and the system uses the card number to look up the database.

I've had my credit card refused as well, that said I think I pushed the system a little by buying online and trying to collect 24 minutes later.

The AIB Mastercard issue is not Irish Rail, its effecting numerous vendors with automatic systems, I know of a cinema ticket collection machine suffering the same problem

I have challenged staff numerous times when the seat reservations are not working and the attitude is who cares. The technology is trivial, insert flash card bang in the train code and hit enter

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I'm amazed they manage to rememer to put diesel in the trains sometimes!
That was a joke until several people died as a indirect result of a lack of diesel
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Unread 08-06-2007, 17:16   #2
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Originally Posted by Mark Gleeson View Post
I've had my credit card refused as well, that said I think I pushed the system a little by buying online and trying to collect 24 minutes later.
I tried this as well, since I live 5 minutes from Heuston. The ticket offices can print your tickets for you though.
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Unread 25-06-2007, 14:31   #3
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Originally Posted by Thomas Bibby View Post
If anyone has got the IE reservation system to work on any other browser than Internet Explorer running on a Microsoft Windows machine, can they let me know.
Dragging up a old one here but

Last week IE fixed the safari bug on the select seats page, great but now you find out the button on the purchase page doesn't work
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Unread 25-06-2007, 14:45   #4
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I managed it last night with Safari 3 (beta), I think the button issue was a Safari issue (something similar existed with Bus É-Eurolines online tickets)
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Unread 25-06-2007, 14:49   #5
Mark Gleeson
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Well it didn't work on Friday for me

The IE booking system relies way too much on java script and guess what it doesn't validate inputs, thus you can bypass some of the stupid restrictions so you can book combinations not permitted

Well it didn't work in Safari beta 3
The ticket collection machine didn't like my credit card, took a few attempts
Seat wasn't carded either direction
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Unread 25-06-2007, 20:36   #6
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works on Mozilla firefox 1.5.0.12 , but I got the tickets in the post.
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Unread 26-06-2007, 09:33   #7
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It works fine in Firefox 2.0.0.4 on Mac OS X 10.4.10

Safari 3 is only in beta test mode at the moment. It has some glitches. I'd suggest if you are using it, use the bug report button to send reports about www.irishrail.ie back to apple, they may fix it.
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Unread 26-06-2007, 14:12   #8
Mark Gleeson
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On a technical basis

1. Too much javascript
If you try to select a train/seat etc before the full page is loaded, it will insist you have not selected a train despite the box being ticked.

2. Its designed for Internet Explorer
Firefox works but previouslly had issues, Safari and other browsers are suspect in the booking section of the site

3. Being too fast
If you are able to book and then leg it to Connolly, Heuston, Cork etc you may find the ticket collection machine will throw an error and ask for a PRN number what ever it is, its not the reservation number since I tried. Booking office can print it no problems

4. Disappearing reservations
If you book particularly at Bank Holidays on certain trains you book a seat only to check the website closer to departure to see that seat reservations are no longer available on that train and the train is unreserved

5. Invisable coaches
Numerous data entry errors means you will occasionally find seats in coach B which is the buffet, most of those seats don't exist.

6. Quirky pricing
So its 31 euro to Cork Dublin single if you book online, Cork Dublin City Centre you would imagine is 32.20, nope its 50.20

But really the issues are
1. Seat doesn't have a card to indicate its reserved
2. Still have to queue with everyone else to board
3. Staff don't care if someone is in your seat
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Unread 26-06-2007, 18:17   #9
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Quote:
Originally Posted by MrX View Post
It works fine in Firefox 2.0.0.4 on Mac OS X 10.4.10

Safari 3 is only in beta test mode at the moment. It has some glitches. I'd suggest if you are using it, use the bug report button to send reports about www.irishrail.ie back to apple, they may fix it.
Is firefox 2.0.0.4 on windows or only Mac?
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Unread 27-06-2007, 07:10   #10
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Oisin,

Firefox is a cross-platform browser. Version 2.0.0.4 is the most up-to-date official release. It's available for Windows XP/Vista, Mac OS X and Linux.

If you go to:
http://www.mozilla.com/en-US/firefox/

It should display the latest version of the browser suitable for your particular operating system.

If you're using Firefox 1.x you usually need to actually download Firefox 2.x, if you run the updater, it will give you the most up-to-date release of Firefox 1.x!!

Also, if you want the browser in versions other than English go here:
http://www.mozilla.com/en-US/firefox/all.html
It's even available as Gaeilge and in British English.

Last edited by MrX : 27-06-2007 at 07:13.
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Unread 28-12-2007, 11:52   #11
Mark Gleeson
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Finally some good news, Safari 3 not the beta version worked for me this morning and allowed me to select seats

The itinerary is now stuffed with google ads
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Unread 28-12-2007, 13:02   #12
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A semi state organisation allowing advertisement + google tracker cookie onto everyone's desktops ?

Oooh look at the privacy statement ... no mention of Mr. Google at all [ you have no chance of opting out at all ]

Cough ... Data protection cough... Google is an American Company...
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